Job Title:Â Â Customer Service Advisor (70 Job Vacancies)
Organisation: MTN Uganda
Duty Station: Kampala, Uganda
About MTN:
MTN Uganda is the leading telecommunications company in Uganda, providing payphone, fixed lines, fax/data, Internet, mobile and financial services.
Job Summary: The MTN Customer Service Advisor will be responsible for managing client communications through interacting directly with potential, new and existing clients. He/she will work to provide quality customer service while increasing the company’s revenues through increased sales.
Key Duties and Responsibilities:
·        Processing all enquiries
·        Answering incoming calls
·        Offering customers products and services
·        Performing administrative functions
·        Updating client accounts
·        Processing customer correspondence
Qualifications, Skills and Experience:
·        The ideal candidates for the Customer Service Advisor jobs should hold a Diploma as a minimum academic qualification
·        The applicants must also have a typing Speed of 30wpm
·        Computer literacy skills in MS Word, Excel and Internet or email.
·        Excellent communication and interpersonal skills
·        Self-motivated
·        Ambitious
·        Driven by goals and targets
·        Inspiring to others
·        High levels of accountability and ownership
·        Can take personal responsibility under minimum Supervision
·        Ethical, Confidential, Mature with high levels of Integrity
The ideal candidates should be able to speak fluently any of the following language combinations;
·        Luganda, Swahili, English
·        Luganda, Ateso, English
·        Luganda, Acholi, Langi, English
·        Luganda, Runyoro, Rutoro, English
·        Luganda, English
·        Luganda, Runyankole, Rukiga, English
NB: The candidates who do not meet this requirement should not apply.
How to Apply:
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please Click Here to apply if you have  the job requirements.
The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.