Tecnotree is a global provider of telecom IT solutions and is seeking to recruit suitably qualified candidates for the job of L1/L2 Engineers – Support and Services.

Key Duties and Responsibilities:

• He should be able to manage all the Tecnotree Applications.
• He should be able to communicate well with the customer.
• He has to regularly communicate with Offshore for Reporting Purposes and to Provide On-Time Resolution.
• Problems/Issues/Defects Recording and Dissemination
• Diagnostics of Problems/Issues/Defects
• Setting Severity Levels to Problems/Issues/Defects
• Ownership of Problems/Issues/Defects Ticket until Resolution
• Problems/Issues/Defects Analysis
• Follow-up and Resolve Problems/Issues/Defects within SLA
• Workaround, Corrective Fixes, Removal of Data Errors
• Application Maintenance
• Provide necessary Apps log to L3/L4/SME & all required support to diagnose a reported problem
• Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers
• Pro-Active Communications

Qualifications, Skills and Experience:

• The applicant should possess a Bachelor’s degree/Diploma kind of profile with certification program from any of the major training institutions
• At least 2-4 years experience in a related role
• Knowledge in Telecom Operations
• Oracle 9i,10g/11i
• Pl/Sql
• Unix (Solaris, HP-Ux, Aix)
• Strong Team Player
• Good Analytical Skills
• Knowledge on Java would be an added advantage

How to Apply:  Click Here

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