Job Title:    Customer Service Officer

Organisation: True North Consult Limited

Duty Station: Kampala, Uganda

About US:

TrueNorth is a people management consultancy in Uganda that is run by qualified Human Resource Management Professionals and they would like to recruit for a valuable client in the Food/Beverage/Restaurant Service industry.

Key Duties and Responsibilities: 

• The incumbent will mainly ensure that all client orders are processed on-time.
• Responsible for processing all client orders for new company formations.
• Offer technical support to clients regarding the preparation and provision of their documents.
• Cordially answer all incoming customer queries in a professional and efficient manner.
• Educate the customer on our product range.
• Provide a variety of product related solutions to clients and provide product
• Receive and process orders on behalf of customers in an efficient and accurate manner, as well as providing order status updates.
• Build and strengthen working relationships with our customers and demonstrate how we can add value to their business.
• Identify potential customer needs/ opportunities to grow our business.
• Follow up on dispatch of client orders
• Quickly respond to customer emails in a professional manner.
• Provide timely technical support and advice for customers and refer to Team Leader to determine if query is to be redirected to Star Cafe if outside level of team’s expertise.
• Create and maintain records in database as well as reports.
• Miscellaneous administration tasks and attend regular team meetings.

Qualifications, Skills and Experience: 

• The ideal candidate should preferably hold a bachelor’s degree in a business administration or related field
• A minimum of two years’ experience in FMCGs

How to Apply for the job: 

All suitably qualified and interested candidates are encouraged to send updated CVs and application letters to: jobs@truenorthafrica.com and clearly indicate the job applied for in the subject. The applications should not exceed 2MB. Only Shortlisted applicants shall be contacted

Deadline: 28^th August 2015

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