Baggage Tracing Supervisor Job Careers – Uganda Airlines

Organisation: Uganda
National Airlines Company Limited

Duty Station: Entebbe, Uganda

Uganda Airlines is
the flag carrier of Uganda. The company is a revival of the older Uganda
Airlines which operated from 1977 until 2001. It began flying in August 2019.

Job Summary:
The Baggage Tracing Supervisor plays an important role in the airport
operations of Uganda Airlines. Our Baggage Tracing Supervisor plays a key role
in service recovery to ensure that passengers’ problems with their baggage will
be dealt with and act as an ambassador to greet and assist arriving passengers.

Key Duties and Responsibilities:  

  • Keenly
    monitor baggage performance within the Uganda Airlines network.
  • Investigate
    any discrepancy cases related to baggage at Entebbe Hub and all outstations.
  • Design
    and implement up-to-date training materials for baggage services for all
  • Monitor
    missing baggage tracking progress from the GHA team and ensure they provide
    update information to our passengers.
  • Ensure
    all stations follow SOPs to settle all the baggage discrepancy cases.
  • Deliver
    the highest service levels to all our customers.
  • Responsible
    for lost and found and damaged baggage handling.
  • Offer
    alternative solutions to settle baggage claims and render assistance to all
  • Trace
    missing baggage thoroughly.
  • Arrange
    delivery of mishandled baggage (MHB) to passengers promptly.
  • Record
    irregularities and follow up with passengers on a daily basis.
  • Update
    passengers on a daily basis on the status of their baggage.
  • Ensure
    phone calls are picked at all times with zero complaints from passengers.
  • Ensure
    that AHLs are updated in the “FF” element for all communication with
  • Perform
    any ad hoc duties assigned by management.

Qualifications, Skills and Experience:

  • The
    ideal applicant for the Uganda Airlines Baggage Tracing Supervisor job must be
    a University graduate or relevant Higher Diploma with experience in an
    all-round airport handling operation with relevant experience in baggage
  • At least
    3 – 5 years’ relevant experience in a similar role with a reputable airline or
    reputable ground handling company.
  • World
    Tracer Training (Mandatory).
  • Baggage
    Reconciliation Services (BRS) Training.
  • Airside
    Safety Training.
  • Aviation
    Safety Awareness Training.
  • IATA
    Dangerous Goods Awareness Training.
  • Aviation
    Safety and Security Awareness Training.
  • Airport
    Operations Experience.
  • ICAO
    Safety Management Systems (SMS) Training/Awareness.
  • Airline
    passenger handling training.
  • Good
    report writing skills.
  • Judgment
    and decision-making skills.
  • Customer-focused
    and hospitable.
  • Cool,
    pleasant and approachable personality.
  • High
    integrity and influencing skills.
  • Well-groomed.
  • Attention
    to detail and quality.
  • Team
  • Ability
    to lead, guide, motivate a team and make decisions.
  • Excellent
    communication and interpersonal skills.
  • Cross-culture
    sensitivity and respect.
  • Confident,
    decisive and proactive.
  • Ability
    to work well for long hours under pressure including shift work pattern.
  • Creative
    and innovative.
  • Self-driven.

Application letters,
complete with Curriculum Vitae giving two (2) referees, and copies of academic
and professional certificates with one passport size photograph (one full size
photograph for Cabin Crew applicants) should be submitted online at the link

or by post
quoting the Job Reference number accordingly.

Applications should
be addressed to:

The Manager Human

Uganda National
Airlines Company Ltd.

P.O. Box 431,
Entebbe, Uganda.

Only successful
applicants will be contacted

Deadline: 27th March 2020 

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