National Airlines Company Limited
Duty Station: Entebbe, Uganda
Uganda Airlines is
the flag carrier of Uganda. The company is a revival of the older Uganda
Airlines which operated from 1977 until 2001. It began flying in August 2019.
The Baggage Tracing Supervisor plays an important role in the airport
operations of Uganda Airlines. Our Baggage Tracing Supervisor plays a key role
in service recovery to ensure that passengers’ problems with their baggage will
be dealt with and act as an ambassador to greet and assist arriving passengers.
Key Duties and Responsibilities:
monitor baggage performance within the Uganda Airlines network.
any discrepancy cases related to baggage at Entebbe Hub and all outstations.
and implement up-to-date training materials for baggage services for all
missing baggage tracking progress from the GHA team and ensure they provide
update information to our passengers.
all stations follow SOPs to settle all the baggage discrepancy cases.
the highest service levels to all our customers.
for lost and found and damaged baggage handling.
alternative solutions to settle baggage claims and render assistance to all
missing baggage thoroughly.
delivery of mishandled baggage (MHB) to passengers promptly.
irregularities and follow up with passengers on a daily basis.
passengers on a daily basis on the status of their baggage.
phone calls are picked at all times with zero complaints from passengers.
that AHLs are updated in the “FF” element for all communication with
any ad hoc duties assigned by management.
Qualifications, Skills and Experience:
ideal applicant for the Uganda Airlines Baggage Tracing Supervisor job must be
a University graduate or relevant Higher Diploma with experience in an
all-round airport handling operation with relevant experience in baggage
3 – 5 years’ relevant experience in a similar role with a reputable airline or
reputable ground handling company.
Tracer Training (Mandatory).
Reconciliation Services (BRS) Training.
Safety Awareness Training.
Dangerous Goods Awareness Training.
Safety and Security Awareness Training.
Safety Management Systems (SMS) Training/Awareness.
passenger handling training.
report writing skills.
and decision-making skills.
pleasant and approachable personality.
integrity and influencing skills.
to detail and quality.
to lead, guide, motivate a team and make decisions.
communication and interpersonal skills.
sensitivity and respect.
decisive and proactive.
to work well for long hours under pressure including shift work pattern.
complete with Curriculum Vitae giving two (2) referees, and copies of academic
and professional certificates with one passport size photograph (one full size
photograph for Cabin Crew applicants) should be submitted online at the link
or by post
quoting the Job Reference number accordingly.
be addressed to:
The Manager Human
Airlines Company Ltd.
P.O. Box 431,
applicants will be contacted
Deadline: 27th March 2020