Call Center Representative at Hariss International
Manage large amounts of inbound and outbound calls in a timely manner.
Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
Build sustainable relationships and engage customers.
Attend mandatory training sessions to stay updated on product or company policy change.
Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input Input data into the company computer platform to keep each customer record updated.
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal/team qualitative and quantitative targets.
The candidate must be proficient in either Eastern languages(Lugisu, iteso, kumam, and Japadhola) or Northern languages( Acholi, langi, lugbara, Alur, kakwa and Madi).
A minimum requirement of a Bachelors degree from a reputable university.
Previous experience in a customer support role.
Track record of over-achieving quota.
Strong phone and verbal communication skills along with active listening.
Familiarity with CRM systems and practices.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.
Strong computer skills High level of professionalism.
Only short listed candidates will be short listed