Chief Commercial Officer (CCO) Job – Uganda National Airlines Company Limited

Job Title: Chief Commercial Officer (CCO)

Organisation: Uganda National Airlines Company Limited

Duty Station: Entebbe, Uganda

Reports to: Chief Executive Officer

 

About US:

Uganda Airlines is the flag carrier of Uganda. The company is a revival of the older Uganda Airlines which operated from 1977 until 2001. It began flying in August 2019.

 

Key Duties and Responsibilities:

  • Develop and implement the sales and marketing policies, strategies and procedures in line with industry best practices.
  • Manage the territory budget preparation process to ensure the sales and revenue opportunities are maximized.
  • Attend industry events and conferences to generate new business leads and spot marketing opportunities for new clients.
  • Scheduling for Uganda Airlines fleet of long-haul and regional aircraft at Entebbe International Airport
  • Identifying international and regional market behavior, consumer trends and potential for future growth.
  • Initiate and cultivate successful client relationships, maximize partnership potential and drive to consistently exceed client expectations.
  • Monitor performance data and Key Performance Indicators (KPIs). Set up call plans, daily, weekly & monthly reporting mechanisms to ensure that appropriate selling skills are suitable employed.
  • Responsible for Global Sales, Global Call center, GSA & PSA Structures, Strategic pricing, Loyalty Program, Distribution processes & Payments, Commercial systems, Digital retail, and UR Holidays set up.
  • Guide, train, coach and review performances and immediately address any shortcomings to derive an effective, high-performance sales team.
  • Provide and oversee overall leadership on a strategic and commercial level for sales and other activities within the Airline network.
  • Develop and deliver revenue, maximize the returns, identify and penetrate new markets, where appropriate.
  • Formulate and implement the sales strategy, including local corporate sales policy, to maximize short and long-term revenue opportunities, reduce cost of sale and generate channel shift where appropriate.
  • Manage and maintain relationships with other Airlines, Tour & Travel Agents, Government bodies and corporate companies.
  • Accountability for the strategic direction of the Corporate/ Trade and Leisure sales in the network and defining the optimal way to increase sales by recommendations for routes, timings, aircraft type and other product development.
  • Lead and direct the team to deliver corporate and commercial objectives and in such a way as to enhance employee motivation and satisfaction.
  • Oversee and supervise employees including directing daily activities, recruitment, training, development and discipline to ensure a high standard of service delivery.
  • Take the lead in setting up airline sales offices across the network, finding Handle any other tasks that may be assigned by your supervisor.

 

Qualifications, Skills and Experience:

  • The ideal applicant must hold a Bachelor’s degree in Commerce, Business Administration, Economics or closely related discipline.
  • A relevant or Professional Certification in Marketing or MBA or a relevant Master’s degree with bias in Strategy or Marketing.
  • A Post Graduate training in Sales and Marketing is a must.
  • Aviation experience is a strong preference with 15 years in reputed Airlines which should include at least 10+ years of Airline experience in Africa, Europe and Middle East, an overall 5 +years in a Management role with in-depth knowledge and experience of Sales, Marketing, Network Planning & Strategy, Revenue Management functions, Pricing structures, Interlines and customer relations as a must.
  • Extensive International Airline experience and vast industry contacts will be plus for the Airlines Route expansion, interline/codeshares portfolio.
  • Strong understanding of pricing structures and yield management, GDS experience
  • Knowledge of net, tour operating, and published fare contracts.
  • In-depth and good understanding of both B2B and B2C relationships.
  • Understanding Cost leadership and return on investment in all activations etc.
  • Proven knowledge in network planning
  • Knowledge in loyalty programs management
  • Knowledge of digital marketing techniques and technology-based product distribution systems, sales channels and setting up a call center.
  • Knowledge of interline services, and IATA airline practices
  • Able to manage multiple start-up stations across the target airline network with the ability to negotiate effectively at all levels.
  • Ability to coordinate multiple activities, including travel agency, GSA, tour operator, OTA relationships, office set-up, establishing contracts, recruitment of staff, building-up sales channels, and preparing for inaugural events.

Competencies

  • Be strategically minded, service-oriented and commercially focused
  • Possess through knowledge of airline passenger sales and marketing communications and customer service.
  • Proven leadership record with a demonstrated ability to engage and inspire the team to deliver organizational objectives
  • Result oriented, flexible in approach, and able to produce results in a challenging environment.
  • High level of integrity and professionalism with a clean track record of performance

 

 

 

How to Apply:

All candidates who wish to join Uganda Airlines in this capacity should apply online at the link below.

 

Click Here

 

Deadline: 7th October 2022 at 5:00pm

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