Job Opportunities for Customer Service Advisors at MTN

Job Title:  Customer Service Advisor (5 No Experience Careers)

MTN Uganda is the leading telecommunications company in Uganda, providing payphone, fixed lines, fax/data, Internet, mobile and financial services.

Job Summary:  The MTN Customer Service Advisor will be responsible for managing client communications through interacting directly with potential, new and existing clients. He/she will work to provide quality customer service while increasing the company’s revenues through increased sales.

Key Duties and Responsibilities: 

  • Processing all enquiries
  • Answering incoming calls
  • Offering customers products and services
  • Performing administrative functions
  • Updating client accounts
  • Processing customer correspondence

Qualifications, Skills and Experience:

  • The ideal candidates for the Customer Service Advisor jobs should hold a Diploma as a minimum academic qualification
  • The applicants must also have a typing Speed of 30wpm
  • The ideal candidates should have the one of the following language Skillset; English, Luganda and Luo (Acholi and Langi)
  • Computer literacy skills in MS Word, Excel and Internet or email.
  • Excellent communication and interpersonal skills
  • Self-motivated
  • Ambitious
  • Driven by goals and targets
  • Inspiring to others
  • High levels of accountability and ownership
  • Can take personal responsibility under minimum Supervision
  • Ethical, Confidential, Mature with high levels of Integrity

How to Apply for the job:

All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please visit web link below and click Apply now if convinced you have the job requirements. The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.

Click Here

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