JOBS: Front Office Manager at Huawei Technologies

Job Title:   Front Office Manager  

Organisation: Huawei Technologies

Duty Station: Kampala, Uganda

Reports to: Project Director

About Huawei:

Huawei Technologies Co. Ltd. is a Chinese multinational networking andtelecommunications equipment and services company headquartered in Shenzhen, Guangdong. It is the largest telecommunications equipment maker in the world, having overtaken Ericsson in 2012. Huawei is a leading ICT solutions provider. Our telecom network equipment, IT products, and smart devices provide solutions in 170 countries and regions worldwide. With annual salesrevenue of USD39.6 billion in 2013, Huawei ranked 285th on the Global Fortune 500. Together with our partners, we are building a better connected world.

Job Summary: The Front Office Manager will mainly oversee the provision of hands-on technical support on all IT related issues (hardware, software and network related) to end users across the organisation. The incumbent will also support the Director, IT in communicating the division’s strategic direction and objectives to all staff. Translate the strategy into specific deliverables for the unit.

Key Duties and Responsibilities:  

  • Support in the definition of IT strategies, plans, policies, projects and service levels.
  • Develop policies, processes and procedures that ensure incident management and control and define how IT related issues are identified, received, documented and corrected.
  • Stay abreast with global and local best practice as it relates to the unit’s activities.
  • Continuously review the unit/team’s activities, make recommendations for improvement and implement approved initiatives to ensure enhanced performance of the team.
  • In charge of identifying required resources, personnel, funding to achieve the unit’s strategy.
  • Establish and maintain relationships with key internal and external stakeholders.
  • Actively coordinate the activities of the Service Desk/ Monitoring Center and ensure adherence to defined policies and procedures.

Qualifications, Skills and Experience:  

  • The ideal candidate for the Huawei Front Office Managerplacement should hold a First degree or equivalent in a relevant discipline.
  • Possession of a Postgraduate/ professional qualification in a related field will be an added advantage.
  • At least eight (8) to twelve (12) years’ experience, with at least three (3) years in a managerial role.

How to Apply for the job

All suitably qualified and interested candidates should send their applications, CVs and related academic transcripts to

Deadline: 12th June, 2015

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