The candidate should possess a Bachelor’s degree in IT, Computer Science or related. An additional qualification e.g. Masters/Diploma in related field will be an added advantage.
The applicant should possess an ITIL certification (version 3)
Experience in Incident management and Major Incident Management, preferably on telecom environment.
Proven customer support experience (at least 4 years) in a large scale and diverse environment, with a particular emphasis on the use of problem management processes, escalation procedures and related disciplines
Proven background within problem analysis & management
Excellent communication & influencing skills
Experience of managing problems for multiple external clients
Good interpersonal skills, with the ability to communicate clearly and effectively to both IT and other Colleague staff.
Identify the work required and organise, facilitate and / or perform the work with only minimal guidance from senior management
Good analytical skills; a structured and methodical approach
Highly organised, with the ability to plan for short- to-medium term objectives
Strong service attitude; builds lasting customer relationships, strives for efficiency and effectiveness.
Commitment to Quality Standards and continuous improvement.
Ability to work with the team
How to Apply:
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses
Please visit web link below and click Apply now if convinced you have the job requirements