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HomeUncategorizedManager – Enterprise Applications Jobs - MTN Uganda Limited

Manager – Enterprise Applications Jobs – MTN Uganda Limited

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Job Title:   Manager – Enterprise Applications

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Senior Manager

 

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

 

Key Duties and Responsibilities:

  • To ensure proper provision of L1/ L2/L3 operational maintenance and support for the IT Applications
  • To ensure that incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned are worked on within SLA
  • Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations
  • Ensure development of technical documents including Standard operating procedures, troubleshooting guides
  • Derivation of trends in performance from statistics as well as from customer complaints so as to provide long term solutions to problems identified
  • Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan
  • Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience
  • Matrix management across Information systems and business units
  • Working with and managing multiple vendors of the applications stack.
  • Execute any assignments that may be assigned from time to time at management’s discretion.

Qualifications, Skills and Experience:

  • The applicant for the MTN Uganda job must hold a Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.
  • Five years of experience in a busy IT environment
  • Two years’ experience managing a group of engineers, IT personnel
  • Two years’ experience of vendor management/collaboration
  • Four years’ experience in software development and maintenance of applications

 

Knowledge & Trainings:

  • ITIL
  • Project Management
  • Software Development and management
  • Reporting
  • Analytical Thinking
  • Business Process Design and Reengineering
  • Decision Making
  • Information Management
  • Problem Solving
  • Project Planning and Control
  • Strategic Thinking and Planning
  • System Analysis, Design and Integration
  • Telecommunications Technology Fundamentals
  • Results orientation
  • Credibility
  • Building collaborative relationships
  • Engaged management
  • Influencing, Leadership, Power
  • Risk-taking, Innovation

 

MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.

 

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online

 

Click Here

 

Deadline: 16th August 2022

Miiro Allan
Miiro Allan
I am a team player who is committed to learning, excellence, ethics and people, also an excellent communicator with great interest in technology innovations, branding and communications for Business and passion for community service and positive change.

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