Job Title:   Manager – Enterprise Applications

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Senior Manager

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Key Duties and Responsibilities:

• To ensure proper provision of L1/ L2/L3 operational maintenance and support for the IT Applications
• To ensure that incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned are worked on within SLA
• Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations
• Ensure development of technical documents including Standard operating procedures, troubleshooting guides
• Derivation of trends in performance from statistics as well as from customer complaints so as to provide long term solutions to problems identified
• Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan
• Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience
• Matrix management across Information systems and business units
• Working with and managing multiple vendors of the applications stack.
• Execute any assignments that may be assigned from time to time at management’s discretion.

Qualifications, Skills and Experience:

• The applicant for the MTN Uganda job must hold a Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.
• Five years of experience in a busy IT environment
• Two years’ experience managing a group of engineers, IT personnel
• Two years’ experience of vendor management/collaboration
• Four years’ experience in software development and maintenance of applications

Knowledge & Trainings:

• ITIL
• Project Management
• Software Development and management
• Reporting
• Analytical Thinking
• Business Process Design and Reengineering
• Decision Making
• Information Management
• Problem Solving
• Project Planning and Control
• Strategic Thinking and Planning
• System Analysis, Design and Integration
• Telecommunications Technology Fundamentals
• Results orientation
• Credibility
• Building collaborative relationships
• Engaged management
• Influencing, Leadership, Power
• Risk-taking, Innovation

MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.

How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online

Click Here

Deadline: 16^th August 2022

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