Job Title: Manager – Enterprise Applications
Organisation: MTN Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Senior Manager
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Key Duties and Responsibilities:
- To ensure proper provision of L1/ L2/L3 operational maintenance and support for the IT Applications
- To ensure that incidents, work orders, problem tickets, changes etc. pertaining the relevant applications/systems assigned are worked on within SLA
- Ensure optimization of the assigned IT applications to meet company KPI-s and customer expectations
- Ensure development of technical documents including Standard operating procedures, troubleshooting guides
- Derivation of trends in performance from statistics as well as from customer complaints so as to provide long term solutions to problems identified
- Actively collaborate with other Business functions to understand their pain areas and come up with improvement plan
- Serve MTN UG’s customers and provide solutions to customer problems to improve the customer experience
- Matrix management across Information systems and business units
- Working with and managing multiple vendors of the applications stack.
- Execute any assignments that may be assigned from time to time at management’s discretion.
Qualifications, Skills and Experience:
- The applicant for the MTN Uganda job must hold a Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.
- Five years of experience in a busy IT environment
- Two years’ experience managing a group of engineers, IT personnel
- Two years’ experience of vendor management/collaboration
- Four years’ experience in software development and maintenance of applications
Knowledge & Trainings:
- ITIL
- Project Management
- Software Development and management
- Reporting
- Analytical Thinking
- Business Process Design and Reengineering
- Decision Making
- Information Management
- Problem Solving
- Project Planning and Control
- Strategic Thinking and Planning
- System Analysis, Design and Integration
- Telecommunications Technology Fundamentals
- Results orientation
- Credibility
- Building collaborative relationships
- Engaged management
- Influencing, Leadership, Power
- Risk-taking, Innovation
MTN Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises. Female applicants are strongly encouraged to apply.
How to Apply:
All candidates who wish to join MTN Uganda Limited in this capacity should apply online
Deadline: 16th August 2022
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