70 Jobs at MTN Uganda for Customer Service Advisors

Job Title: Customer Service Advisor (70 Job Vacancies)

Organisation: MTN Uganda

Duty Station: Kampala, Uganda

About MTN:

MTN Uganda is the leading telecommunications company in Uganda, providing payphone, fixed lines, fax/data, Internet, mobile and financial services.

Job Summary: The MTN Customer Service Advisor will be responsible for managing client communications through interacting directly with potential, new and existing clients. He/she will work to provide quality customer service while increasing the company’s revenues through increased sales.

Key Duties and Responsibilities:

· Processing all enquiries

· Answering incoming calls

· Offering customers products and services

· Performing administrative functions

· Updating client accounts

· Processing customer correspondence

Qualifications, Skills and Experience:

· The ideal candidates for the Customer Service Advisor jobs should hold a Diploma as a minimum academic qualification

· The applicants must also have a typing Speed of 30wpm

· Computer literacy skills in MS Word, Excel and Internet or email.

· Excellent communication and interpersonal skills

· Self-motivated

· Ambitious

· Driven by goals and targets

· Inspiring to others

· High levels of accountability and ownership

· Can take personal responsibility under minimum Supervision

· Ethical, Confidential, Mature with high levels of Integrity

The ideal candidates should be able to speak fluently any of the following language combinations;

· Luganda, Swahili, English

· Luganda, Ateso, English

· Luganda, Acholi, Langi, English

· Luganda, Runyoro, Rutoro, English

· Luganda, English

· Luganda, Runyankole, Rukiga, English

NB: The candidates who do not meet this requirement should not apply.

How to Apply:

All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please Click Here to apply if you have the job requirements.

The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.