Apply for jobs of Support and Services at Tecnotree
Tecnotree is a global provider of telecom IT solutions and is seeking to recruit suitably qualified candidates for the job of L1/L2 Engineers – Support and Services.
Key Duties and Responsibilities:
He should be able to manage all the Tecnotree Applications.
He should be able to communicate well with the customer.
He has to regularly communicate with Offshore for Reporting Purposes and to Provide On-Time Resolution.
Problems/Issues/Defects Recording and Dissemination
Diagnostics of Problems/Issues/Defects
Setting Severity Levels to Problems/Issues/Defects
Ownership of Problems/Issues/Defects Ticket until Resolution
Problems/Issues/Defects Analysis
Follow-up and Resolve Problems/Issues/Defects within SLA
Workaround, Corrective Fixes, Removal of Data Errors
Application Maintenance
Provide necessary Apps log to L3/L4/SME & all required support to diagnose a reported problem
Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers
Pro-Active Communications
Qualifications, Skills and Experience:
The applicant should possess a Bachelor’s degree/Diploma kind of profile with certification program from any of the major training institutions
Philimon Badagawa is a multimedia journalist with skills in news gathering, packaging, editing and online publishing. He has knowledge in data visualization, can design and manage websites. He previously worked as a journalist with Observer media and authored several articles and stories. He
does research, video & audio recording, editing and production for online publication. He Participated in The New Dawn photography campaign aimed at rebranding Northern Uganda-USAID/NUTI Project (2010). Philimon is in love with photography, writing, reading, sharing new ideas and interacting with reasonable people for skills development. He was recognized for excelling in Journalism during the Uganda Journalism Awards by ACME in 2015. (philebadagawa@gmail.com, +256 774 607 886)