Job Title: Service Delivery Manager
Huawei Technologies Co. Ltd. is a Chinese multinational networking and telecommunications equipment and services company headquartered in Shenzhen, Guangdong. It is the largest telecommunications equipment maker in the world, having overtaken Ericsson in 2012. Huawei is a leading ICT solutions provider. Our telecom network equipment, IT products, and smart devices provide solutions in 170 countries and regions worldwide. With annual sales revenue of USD39.6 billion in 2013, Huawei ranked 285th on the Global Fortune 500. Together with our partners, we are building a better connected world.
Job Summary: The Huawei Service Delivery Manager will support the Project Director to oversee and coordinate MTN’s IT Hub Shared Services environment and ensure consistent IT system availability to support the business and network operations (billing platforms, enterprise applications, network infrastructure, etc.). The Service Delivery Manager will manage and monitor the teams that resolve problems MTN. The job holder will manage workloads and prioritize work across the teams as well as develop the service delivery organization within Company.
Key Duties and Responsibilities:
- Oversight and supervision of key staff responsible for Service Desk and Projects and Installations
- Be responsible for career development and appraisals.
- Responsible for problem and Incident management ensuring that ensure SLA’s are achieved and client expectations are met (or exceeded).
- In charge of service transition for customers as services are added or removed.
- Implement a functional PMO approach to manage project risk
- Develop and implement a project accounting approach to identify project profitability
- Ensure the company tools and information systems are utilized correctly and relevant information is provided.
- Responsible for the definition of service level agreements (SLAs) related to contracted services and that escalation flows are in place, advise technically on escalations.
- Build services relationships with clients
- Ensure quality and profitable services are performed to the agreed SLA.
- Specify systems, processes and methodologies, to ensure effective monitoring, control and support of service delivery.
- Ensure reports are provided to an agreed schedule (or on request), including management and account performance reports.
- Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
- The jobholder will also be charged with developing and facilitating workshops and training courses
- Manage departmental budget
- Responsible for the delivery of services within the SLAs and KPIs
- Guarantee quality of services
- Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
- Plan and schedule resource to the requirements of the business
- Ensure transfer of knowledge to other staff to ensure the Customers systems are understood
- Work as a team member within the organization to provide a resilient service to our customers
Qualifications, Skills and Experience:
- The ideal candidate for the aforementioned Huawei career opportunity should hold a good first degree in a relevant discipline
- Postgraduate/relevant professional qualification will be an added advantage.
- A minimum of ten years’ work experience with at least four (4) years at senior management level
How to Apply for the job:
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please visit web link below and click Apply now if convinced you have the job requirements. The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.
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