Job Title: Customer Care and Claims Coordinator
IAA-Resolution, which is a partnership between IAA Healthcare and Resolution Health East Africa, offers healthcare packages that provide our clients with high value in benefits and unique service. IAA- Resolution has a strong accredited medical service provider network of over 500 hospitals, clinics and doctors all across East Africa. We also provide access to over 750 health hospitals and clinics in East Africa and South Sudan to the over 106,000 members who entrust us with their healthcare security.
Job Summary: The Customer Care and Claims Coordinator will serve as the liaison to ensure that all relevant communication and authorisations for medical services to the members are seamlessly executed to ensure member satisfaction and client retention. The incumbent will also ensure that all claims received within the department adhere to the company’s regulations and are accurately processed into the system for payment. The jobholder will be expected to demonstrate leadership and professionalism and perform all duties in accordance with the organization’s policies and procedures, keeping in mind the overall business objectives.
Key Duties and Responsibilities:
1. Care Management:
2. Claims Receiving:
3. Documents Management:
4. Claims Capture:
5. Reporting:
Qualifications, Skills and Experience:
How to Apply for the job:
All candidates should send their electronic application to: jobs@iaa-resolution.co.ug consisting of your application letter and updated CV listing three references, quoting the position in the email subject.
Deadline: 8th August 2014 by 5PM
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