Job Title: Teller (Fresher Jobs)
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Bank Teller will provide cordial consistent, high quality service to all our customers whilst maintaining a high level on integrity and complying with the routine controls.
Key Duties and Responsibilities:
- Customer Service:
- Adhere to the service standards and provide excellent customer service
- Handle all cash and cheque deposits from customers and ATMs in line with set procedures
- Pay out cash to customers by cheque or voucher withdrawal in line with set procedures
- Process all Foreign exchange transactions for both walk in and existing customers and report all transactions above set amount to the Team Leader Tellers
- Carry out biller payments and cash transfers as per set procedures
- Perform change transactions
- Provide account balances to customers as requested as per laid down procedures
- Manage queues by providing quick, accurate and efficient service
- Provide excellent customer service by adhering to the Service Standards
- Guide customers of any new price changes
- Capture accurate narratives for all transactions processed
- Sales:
- Generate and provide leads to sales staff
- Cross sell bank products
- Identify customers for migration to other service channels
- Risk and Control:
- Refer all cash transactions above Teller limit to the Team Leader Tellers for verification and/or approval
- Carry out at least two till balances for all currencies on a daily basis
- Keep own cash holdings within prescribed limits
- Adhere to all laid down policies and procedures regarding security of Bank assets i.e. user password security, security cards, keys, own till, stamps, vouchers, and all other Teller working tools
- Print and handover Teller reports and vouchers for calling to the Team Leader at the end of day
- File all Teller reports on daily basis
- Perform all Inter-Teller cash transfers as per laid down procedures
- Quickly report all suspicious transactions in accordance with laid down procedure
- Attend to audit and risk findings
- Other:
- Perform ATM custodianship as may be assigned from time to time
- Hold front door keys as assigned from time to time
- Perform any other duties by the Line manager
Qualifications, Skills and Experience:
- The ideal candidates for the Stanbic Teller Jobs should hold Bachelor’s degrees from recognized university
- Previous experience with cash handling is desirable
- Previous front office experience desirable
- Working knowledge of cash handling policies and procedures
- Sound knowledge of legal aspects regarding cheque, bills and cash handling
- Sound knowledge of bank products/services and related procedures
- Working knowledge of Service standards
- Working knowledge of the Core banking system
- Excellent communication skills
- Excellent interpersonal skills
- Excellent problem solving skills
- Good organization skills
- Basic computer skills
How to Apply for the job:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.
Click Here
Deadline: 19th May, 2015
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