Job Title: Quality Analyst (Call Centre Jobs)
Organization: M-KOPA Uganda Limited.
Duty Station: M-KOPA Head Quarters Lubowa, Kampala. Uganda
Reports to: Quality Assurance Team Lead
About US:
M-KOPA Solar is the global leader of “pay-as-you-go” energy for off-grid customers. Since its commercial launch in October 2012, M-KOPA has connected more than 600,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. Customers acquire solar systems for a small deposit and then purchase daily usage “credits” for US $0.45, or less than the price of traditional kerosene lighting. After one year of payments customers own their solar systems outright and can upgrade to more power.
Job Summary: The Quality Analyst is responsible for ensuring all customer interactions in the MKOPA call centre are handled as per the standard operating procedures. The QA will work hand in hand with other quality assessors and Team leaders to ensure the quality of customer service in the call centre is not compromised at all the points of interaction.
Key Duties and Responsibilities:
Qualifications, Skills and Experience:
How to Apply:
Only candidates who meet the minimum criteria outlined as above are invited to send a comprehensive CV by e-mail to careersug@m-kopa.com. Please kindly mark your application as “Application _ “Quality Analyst”_ in the subject line of your email.
The interested candidates should submit their applications CV addressed to;
The Head of Human Resource & Administration,
M-KOPA Uganda Limited,
Deadline: 5th August 2019 by 5:00p,
Choosing the right university course involves more than just academic considerations—it also requires careful assessment…
The Academic Registrar, Makerere University invites applications for admission to Graduate Programmes (Postgraduate Diplomas, Masters and Doctoral…
Make Learning Fun by Merging Education with These Entertainment Ideas
Vincent Lubega Nsamba has been declared the 90th Guild President of Makerere University. He won…
The Higher Education Students Financing Board (HESFB) is inviting applications for study loans under the…
YMCA Comprehensive Institute (YCI), a leading Private Other Degree Awarding Institution (ODAI), vocational and technical…
This website uses cookies.