Jobs at Family Health International (FHI)

Job Title: The Knowledge Management (KM) Officer

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our professional staff includes experts in education, health, nutrition, economic development, civil society and environment as well as crosscutting experts in gender issues, research, applied science, behavior change and technology giving us the unique mix of capabilities to address today’s diverse and interrelated development challenges.

FHI 360 operates from 60 offices with 4,400 staff in the U.S. and around the world FHI 360 is seeking a qualified candidate for the following position for the Communication for Healthy Communities project (CHC) based in the Kampala Office.

The Knowledge Management (KM) Officer will perform relevant research, writing, editing, events, and social media activities to equip the CHC project and partners with the systems and disciplines for demonstrating results, identifying learning opportunities, and improving implementation. The KM will implement a range of in-person and virtual events, publications, reports, guidance tools, and other types of knowledge sharing.

The position will also be responsible for tracking trends in health communication, developing a social media strategy, and maintaining avenues for distribution to and engagement with key stakeholders. In summary, the position will contribute to transparent and robust reporting and information dissemination. The Knowledge management officer reports to the Senior Advisor for Monitoring, Evaluation and Research (SA-MER).

Duties and responsibilities

• Under the guidance of the SA-MER, and working closely with the M&E and Research officers,

– Support identification, collection analysis and dissemination of research and evaluation findings,

– Foster and support use of program experiences and research findings for continuous quality improvement,

– Support proposal development

• Liaise with the Data Manager and M&E Officer to:

– Develop a robust, comprehensive knowledge management database

– Lead maintenance and input of data into the knowledge management database

• Ensure the exchange of best practices and lessons learned in CHC and other partners’ health communication interventions.

– Draft and provide editorial support to the development of articles, blogs, reports, technical briefs, newsletters, and other publications.

– Write communications pieces (success stories, articles, etc.) and create project presentations

– Lead in event design, organization, and facilitation

– Research and identify opportunities for the project to employ new media formats and dissemination channels (podcasts, blogging, webcasts, etc.).

– Coordinate project regional and national KM events by working with event organizers of national or regional health conferences/events.

• Maintain (and update) a project performance based knowledge management system that tracks all project outputs and dissemination; online; mailing, and face to face

• Support quarterly and annual reporting (internally) with the M&E Manager to CHC management and USAID/GOU and other partners through the relevant fora (externally through the BCC TWGs and related task forces).

– Assist in the capture and input of key results for quarterly and annual reporting including lessons learned, working in collaboration with the communications team in order to produce accessible, attractive and robust reports to disseminate widely.• Identify capacity needs and build capacity of partners in relation to KM in close collaboration with STOs.

Minimum Requirements:

• 8+ years’ experience managing data collection

• 3-5 years of experience working directly in knowledge management

• Experience developing and implementing project implementation timelines

• Demonstrate sensitivity to cultural diversity and understanding of the political, contextual, and ethical issues in assigned areas.

• Articulate and able to communicate clearly; demonstrated ability to read, write, and speak fluent English and key languages used in Uganda.

• Demonstrated research, writing, and editing experience for both print and Web.

• Self-motivated and able to work with minimal direction.

• Familiarity with on-line collaboration tools (e.g. GoToWebinar, Skype, Adobe Connect etc) (preferred).

• Familiarity with website design and design software such as In-design and Adobe Photoshop (preferred)

• Willingness to learn (required).

Candidates should physically submit a cover letter, Academic Certificates, CV/resume, including salary requirements by 19th March 2014 to: The Human Resource Manager, FHI 360 Plot 15 Kitante Close, P.O. Box 5768, Kampala, UGANDA.