Job Title:Liabilities Sales Manager- LGS – 00168854
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.
Job Summary: The Liabilities Sales Manager will mainly;
- Deliver strong retail business performance through leadership of a number of Lead Generators
- Responsible for the overall performance of the Lead Generator team and achieving specific sales, service, and operational rigour targets.
- Responsible for ensuring the quality of sales to minimise impairment and provisions to the acceptable standard.
Key Duties and Responsibilities:
1. Providing Powerful Leadership: 35%
- Build, develop and motivate a high performing team committed to achieving as individuals
- Ensure that team members are developed to achieve their maximum potential whilst coaching them to build their awareness of their strengths/development needs
- Assist in recruiting to fill manpower gaps within Lead Generator Model at appropriate levels
- Manage poor performance in line with contract of employment
- In the way you lead on a daily basis, be a role model for your people, do things wholeheartedly, communicating with passion and enthusiasm embracing change as a way of working
- Creating an empowering environment for your people encouraging individual ownership, initiative and challenge of the status quo
- Pursue your own development to increase personal effectiveness acknowledging strengths and areas for developments
- Continuously weed out poor performers in line with the contracts.
- Create a good working environment thus keeping staff turnover to an acceptable level (less than 2% regrettable losses).
2. Driving Business Direction: 35%
- Implement the BARAF DST retail strategy for the team, as agreed with the HODS, through the achievement of:Company: hitting all sales and income targets for your team
- Controls – being in control of our business. Ensure 100% KYC & Rigour Compliance while minimising impairment. Continuously improving the sales process to make it effective to meet bank objectives.
- Customer – putting the customer in the centre of all we do and resolving customer queries within SLA.
- Responsible for sales growth and income contribution
- Working with team to achieve sales and service targets through Lead Generator strategy and provide feedback thereon
- Actively participate in change management activities as required
3. Team-working: 30%
- Working with the Lead Generators to deliver exceptional individual performance
- Responsible for performance management directly for assigned Lead Generators
- Provide cover for other Sales Managers.
- Provide ongoing coaching, counselling and feedback to own team.
- Identify and recommend training needs and have plans to satisfy needs.
Qualifications, Skills and Experience:
- Sales experience for at least 18 months.
- Mature and professional hence respected by the team members
- Positive attitude even under pressure.
- Skills in conflict resolution.
- Possess the ability to communicate to all team members in a Lead Generator environment.
- Skills in people management
- Excellent communication and presentation skills
- Good negotiation skills
- Ability to focus the team on results
- Business awareness
- Skills in business management
- Skills in performance management
- Resource management skills
- Good team building skills
- Excellent PC skills
- Good planning skills
- Possess the ability to train others
- Working knowledge of the specific BARAF retail product set and service
- Detailed understanding of the retail network business processes and operating procedures.
- Good understanding of BARAF relevant risk policy
- Detailed knowledge and understanding of the local competitor market.
- Team leader experience
How to apply for the job:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline: 30th July, 2014
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