Job Title: Computer Control Clerk (Service Desk Analyst)
Organisation: United States US Embassy, US Mission in Uganda
Duty Station: Kampala, Uganda
Announcement Number: Kampala-2022-064
About US Embassy:
The United States Embassy in Kampala, Uganda has enjoyed diplomatic relations with Uganda for over 30 years. Ambassador Natalie E. Brown currently heads the U.S Mission to Uganda. The Mission is composed of several offices and organizations all working under the auspices of the Embassy and at the direction of the Ambassador.
Among the offices operating under the U.S Mission to Uganda are:
Job Summary: The Service Desk Analyst (SDA) provides first level support to over 441 customers and works under the direct supervision of the Information Systems Officer. The SDA is responsible for front-line response to both internal and external customer queries, both in person at the service desk and through remote channels such as telephone, email, chat, and self-service request forms. In addition to IT-related calls, the SDA performs ticket triage, and handles resulting incidents and service requests using the incident management and request fulfillment processes in line with ICASS targets and objectives.
Qualifications, Skills and Experience:
NOTE: All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.
How to Apply:
All those interested in working with the United States Embassy, US Mission in Kampala should send their applications online at the link below.
Deadline: 23rd November 2022
Choosing the right university course involves more than just academic considerations—it also requires careful assessment…
The Academic Registrar, Makerere University invites applications for admission to Graduate Programmes (Postgraduate Diplomas, Masters and Doctoral…
Make Learning Fun by Merging Education with These Entertainment Ideas
Vincent Lubega Nsamba has been declared the 90th Guild President of Makerere University. He won…
The Higher Education Students Financing Board (HESFB) is inviting applications for study loans under the…
YMCA Comprehensive Institute (YCI), a leading Private Other Degree Awarding Institution (ODAI), vocational and technical…
This website uses cookies.