IT Helpdesk Officer Job – I&M Bank Uganda

Job Title:   IT Helpdesk Officer (Fresher Jobs)   

Organisation: I&M Bank Uganda

Duty Station:  Kampala, Uganda

Reports to: Supervisor, Systems Administration

 

About US:

I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence.  The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.

 

Job Summary:  The IT Helpdesk Officer will provide first line technical service Desk support within the bank’s ICT service.

 

Key Duties and Responsibilities:

• Act as a single point of contact for staff regarding technology issues and queries and provide first and second line support
• Troubleshoot, diagnose, and resolve technical hardware and/or software issues
• Provide quick resolution and excellent customer service
• Redirect unresolved issues to the next level of support personnel
• Provide needed information on IT products or services
• Log, maintain and take ownership of issues in the Help Desk system and provide appropriate reporting information
• Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
• To maintain an asset (hardware & software) database and track changes
• Ensure that all necessary reports and information are prepared on time and to the highest standard of accuracy
• Carry out End of Day functions on the banking applications
• Maintain security of the bank’s IT assets and the safety, confidentially and integrity of data held within bank’s computer systems

Qualifications, Skills and Experience:

• The applicant must hold a BSc in Computer Science/Information Technology/ Software Engineering or any other IT related course from a recognized institution
• One to two years of experience in a related IT role
• Ability to troubleshoot the common network problems
• Knowledge of the different hardware and software/Applications used on the network
• Understanding of the different system configurations
• Ability to solve common computer user problems
• Knowledge of policies and procedures
• The ability to think logically and work as a team
• Strong customer care & problem-solving skills
• Attention to details

 

How to Apply:

All suitably qualified and interested applicants should apply online at the link below.

 

Click Here

 

Deadline: 4th November 2022 by 5:00pm