IT Helpdesk Officer Job – I&M Bank Uganda

Job Title:   IT Helpdesk Officer (Fresher Jobs)   

Organisation: I&M Bank Uganda

Duty Station:  Kampala, Uganda

Reports to: Supervisor, Systems Administration


About US:

I&M Bank is a leading banking and insurance group in Eastern Africa with a presence in Kenya, Mauritius, Rwanda, Tanzania and Uganda. I&M Bank Uganda is a commercial bank headquartered at Kampala Road plot 6/6A with a growing regional presence.  The Bank offers a wide range of commercial banking and financial products and services, and prides itself on introducing innovative products and services based on the needs of its customers.


Job Summary:  The IT Helpdesk Officer will provide first line technical service Desk support within the bank’s ICT service.


Key Duties and Responsibilities:

  • Act as a single point of contact for staff regarding technology issues and queries and provide first and second line support
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues
  • Provide quick resolution and excellent customer service
  • Redirect unresolved issues to the next level of support personnel
  • Provide needed information on IT products or services
  • Log, maintain and take ownership of issues in the Help Desk system and provide appropriate reporting information
  • Maintain technical documentation and service catalogue on installation of software, configuration of hardware and problem troubleshooting
  • To maintain an asset (hardware & software) database and track changes
  • Ensure that all necessary reports and information are prepared on time and to the highest standard of accuracy
  • Carry out End of Day functions on the banking applications
  • Maintain security of the bank’s IT assets and the safety, confidentially and integrity of data held within bank’s computer systems

Qualifications, Skills and Experience:

  • The applicant must hold a BSc in Computer Science/Information Technology/ Software Engineering or any other IT related course from a recognized institution
  • One to two years of experience in a related IT role
  • Ability to troubleshoot the common network problems
  • Knowledge of the different hardware and software/Applications used on the network
  • Understanding of the different system configurations
  • Ability to solve common computer user problems
  • Knowledge of policies and procedures
  • The ability to think logically and work as a team
  • Strong customer care & problem-solving skills
  • Attention to details


How to Apply:

All suitably qualified and interested applicants should apply online at the link below.


Click Here


Deadline: 4th November 2022 by 5:00pm

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