IT Support Officer Job – Unifi Africa

Job Title:   IT Support Officer (Fresher Jobs)   

Organisation: Unifi Africa

Duty Station:  Kampala, Uganda

About US:

Unifi is a fast-growing financial technology company currently operating in Zambia, Tanzania and South Africa and most recently Uganda. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by internal IT and data analytics teams.

Key Duties and Responsibilities:

  • Face-to-face IT support for staff
  • Support remote users via remote support software and phone.
  • Resolving hardware, software, and networking issues for computers and peripherals.
  • Prepare new hires’ computers with all necessary hardware and software components, and create their profiles (install printers, map drives, setup outlook email, bookmarks etc.)
  • Logging and keeping good records of Inventory and computer supplies.
  • Support the operation of computer peripherals such as scanners, printers, switches, wireless routers, and biometric devices.
  • Assign users and computers to proper groups in Active Directory
  • Support conference room and AV equipment (TV, conference phones, video conference systems etc.)
  • For new branches, setting up from scratch the hardware and software required, including but not limited to; branch loan software and user configuration, procuring PCs, printers and scanners, networking and cabling as well as setting up internet connectivity and power backups.

Qualifications, Skills and Experience:

  • Must be proficient in Microsoft software including Operations Systems
  • Troubleshooting experience with the following applications: Microsoft Windows 7-10,) Microsoft Office Suite 2013-2016, Active Directory, Office 365, Exchange Online, Security software, VPN
  • Troubleshooting experience with the following hardware: PC components (monitors, hard drive, memory etc.), printers, scanners, wireless access points, AV equipment (projectors, conference phones, video conference equipment), desktop switches/routers etc.
  • Experience troubleshooting basic LAN and WAN connectivity problems
  • Experience in printer maintenance to include printer troubleshooting; replacing toner and other consumables like fusers, waste cartridges, maintenance kits, orders, etc.
  • Experience with cabling and wiring to enable LAN connectivity to breakout points

How to Apply:

All candidates should send an updated CV and cover letter to explaining why you would be best suited for this position

Deadline: 17th April 2023

Miiro Allan

I am a team player who is committed to learning, excellence, ethics and people, also an excellent communicator with great interest in technology innovations, branding and communications for Business and passion for community service and positive change.

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