IT Support Officer Job – Unifi Africa

Job Title:   IT Support Officer (Fresher Jobs)   

Organisation: Unifi Africa

Duty Station:  Kampala, Uganda

About US:

Unifi is a fast-growing financial technology company currently operating in Zambia, Tanzania and South Africa and most recently Uganda. Unifi Uganda delivers personal lending products from branch-based channels, utilising internally generated software and lending products backed by internal IT and data analytics teams.

Key Duties and Responsibilities:

  • Face-to-face IT support for staff
  • Support remote users via remote support software and phone.
  • Resolving hardware, software, and networking issues for computers and peripherals.
  • Prepare new hires’ computers with all necessary hardware and software components, and create their profiles (install printers, map drives, setup outlook email, bookmarks etc.)
  • Logging and keeping good records of Inventory and computer supplies.
  • Support the operation of computer peripherals such as scanners, printers, switches, wireless routers, and biometric devices.
  • Assign users and computers to proper groups in Active Directory
  • Support conference room and AV equipment (TV, conference phones, video conference systems etc.)
  • For new branches, setting up from scratch the hardware and software required, including but not limited to; branch loan software and user configuration, procuring PCs, printers and scanners, networking and cabling as well as setting up internet connectivity and power backups.

Qualifications, Skills and Experience:

  • Must be proficient in Microsoft software including Operations Systems
  • Troubleshooting experience with the following applications: Microsoft Windows 7-10,) Microsoft Office Suite 2013-2016, Active Directory, Office 365, Exchange Online, Security software, VPN
  • Troubleshooting experience with the following hardware: PC components (monitors, hard drive, memory etc.), printers, scanners, wireless access points, AV equipment (projectors, conference phones, video conference equipment), desktop switches/routers etc.
  • Experience troubleshooting basic LAN and WAN connectivity problems
  • Experience in printer maintenance to include printer troubleshooting; replacing toner and other consumables like fusers, waste cartridges, maintenance kits, orders, etc.
  • Experience with cabling and wiring to enable LAN connectivity to breakout points

How to Apply:

All candidates should send an updated CV and cover letter to explaining why you would be best suited for this position

Deadline: 17th April 2023

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