Jobs – Relationship Manager

Future Options Consulting Ltd is an online recruitment services company which takes pleasure in recruiting on behalf of its valued Client, a key player in the Banking industry.

• Responsible for the acquisition of new customers (high net-worth affluent individuals) as per the criteria outlined in the segment value proposition and reflected by the segment strategy and sales targets.
• Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise bank revenue and ensure all customers’ financial needs are met by the Bank.
• Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
• Carry out a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and expectations.
• Detailed knowledge and understanding of customers’ short and long term financial goals/aspirations and keep up to date with changes in the financial needs and purchasing power (e.g. salary) of customers.
• Establish, build and strengthen one-on-one relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals
• Intuitively develop business and ensure that there is increased earnings, facility utilization and usage of all Banks’ products.
• Make sure that customer relations are maintained well to facilitate growth in number of customers, reduce complaints and also retain the existing customers
• Maintain a good loan book and ensure profits are increased, accounts out of order are reduced and downgrading/provisions are reduced
• Act as the focal point contact for the Bank’s relationship with a designated portfolio of corporate customers and non-customers.
• Rigorously market for corporate business for the bank
• Ensure quality service delivery to corporate customers to achieve agreed service levels Prepare and maintain appropriate reports
• Ascertain that all relevant documentations required are obtained.
• Ensure all bank interest charges/waivers and other set parameters are duly implemented in the system.
• Ensure no relationship lapses.
• Support client confidence through solid delivery of expected benefits such as cost-efficient finance, improved efficiency of financial administration and reliability of required service standards support client confidence.
• Reduce turnaround time in resolving customer queries and issues.
• Support in the development of existing business relationships and increase profitability/customer wallet size
• Cross sell Bank products and services.
• Grow customer base and business volumes as per agreed targets.
• Generate and improve profitability on a portfolio of new customer relations.
• Ensure that applied credit interest rates are minimal or managed within guidelines and limits set by the Bank and in adherence to regulatory requirements.
• Develop an intimate understanding of the clients industry/business, analyse their modus operandi, management practices, judgement of various influential decision makers and market conditions affecting the long-term viability of the company/institution and its sector.
• Detailed knowledge and understanding of financial service trends and practices nationally.
• Identify barriers to business growth and sustainability that emanate from service dissatisfaction and competition from other service and product providers (market intelligence).
• Develop strong awareness and intimate understanding of the activities of the traditional and non-traditional competitors and the impact on client relationships.

• The Relationship Manager should possess a good University Degree from a recognized institution
• A minimum of five years’ experience in Corporate Relationship
• Possess prior experience in Marketing
• Possession of Banking or any Professional Qualifications would be an added advantage
• Possess the ability to work conscientiously and independently with minimal supervision. This calls for a person with high motivation and integrity.
• Ability to communicate clearly and concisely, both orally and in writing.
• Possess sound negotiation and management skills
• Possess excellent presentation skills
• Possess the ability to make prompt decisions and be independent in problem solving in assigned duties.
• Excellent interpersonal/Public Relations skills in both formal and social gatherings and ability to establish and maintain effective working relationships with those contacted in the course of work
• Possess excellent analytical skills, be open-minded and have the ability to identify alternative solutions
• Possess good knowledge of Bank products and problem solving techniques
• Possess the ability to work effectively under pressure and tight deadlines.
• Possess good credit and financial analysis skills
• Be pleasant, honest, outgoing, well groomed and self-driven

NB: Only shortlisted candidates will be contacted.