Jobs – Relationship Manager

Job Title: Relationship ManagerJobs, Job

Future Options Consulting Ltd is an online recruitment services company which takes pleasure in recruiting on behalf of its valued Client, a key player in the Banking industry.

Key Duties and Responsibilities: 
  • Responsible for the acquisition of new customers (high net-worth affluent individuals) as per the criteria outlined in the segment value proposition and reflected by the segment strategy and sales targets.
  • Pro-actively identify cross-sell opportunities within own portfolio of customers to maximise bank revenue and ensure all customers’ financial needs are met by the Bank.
  • Be guided by the segment value proposition and sales targets as to what the priority products are both from a bank and customer perspective.
  • Carry out a needs analysis with all new and existing customers to ensure that product opportunities identified are appropriate to meet the customer’s needs and expectations.
  • Detailed knowledge and understanding of customers’ short and long term financial goals/aspirations and keep up to date with changes in the financial needs and purchasing power (e.g. salary) of customers.
  • Establish, build and strengthen one-on-one relationships with customers, based on mutual respect, to retain customers and gain word-of-mouth referrals
  • Intuitively develop business and ensure that there is increased earnings, facility utilization and usage of all Banks’ products.
  • Make sure that customer relations are maintained well to facilitate growth in number of customers, reduce complaints and also retain the existing customers
  • Maintain a good loan book and ensure profits are increased, accounts out of order are reduced and downgrading/provisions are reduced
  • Act as the focal point contact for the Bank’s relationship with a designated portfolio of corporate customers and non-customers.
  • Rigorously market for corporate business for the bank
  • Ensure quality service delivery to corporate customers to achieve agreed service levels Prepare and maintain appropriate reports
  • Ascertain that all relevant documentations required are obtained.
  • Ensure all bank interest charges/waivers and other set parameters are duly implemented in the system.
  • Ensure no relationship lapses.
  • Support client confidence through solid delivery of expected benefits such as cost-efficient finance, improved efficiency of financial administration and reliability of required service standards support client confidence.
  • Reduce turnaround time in resolving customer queries and issues.
  • Support in the development of existing business relationships and increase profitability/customer wallet size
  • Cross sell Bank products and services.
  • Grow customer base and business volumes as per agreed targets.
  • Generate and improve profitability on a portfolio of new customer relations.
  • Ensure that applied credit interest rates are minimal or managed within guidelines and limits set by the Bank and in adherence to regulatory requirements.
  • Develop an intimate understanding of the clients industry/business, analyse their modus operandi, management practices, judgement of various influential decision makers and market conditions affecting the long-term viability of the company/institution and its sector.
  • Detailed knowledge and understanding of financial service trends and practices nationally.
  • Identify barriers to business growth and sustainability that emanate from service dissatisfaction and competition from other service and product providers (market intelligence).
  • Develop strong awareness and intimate understanding of the activities of the traditional and non-traditional competitors and the impact on client relationships.
Qualifications, Skills and Experience:  
  • The Relationship Manager should possess a good University Degree from a recognized institution
  • A minimum of five years’ experience in Corporate Relationship
  • Possess prior experience in Marketing
  • Possession of Banking or any Professional Qualifications would be an added advantage
  • Possess the ability to work conscientiously and independently with minimal supervision. This calls for a person with high motivation and integrity.
  • Ability to communicate clearly and concisely, both orally and in writing.
  • Possess sound negotiation and management skills
  • Possess excellent presentation skills
  • Possess the ability to make prompt decisions and be independent in problem solving in assigned duties.
  • Excellent interpersonal/Public Relations skills in both formal and social gatherings and ability to establish and maintain effective working relationships with those contacted in the course of work
  • Possess excellent analytical skills, be open-minded and have the ability to identify alternative solutions
  • Possess good knowledge of Bank products and problem solving techniques
  • Possess the ability to work effectively under pressure and tight deadlines.
  • Possess good credit and financial analysis skills
  • Be pleasant, honest, outgoing, well groomed and self-driven
How to Apply for the job:      
All suitably qualified and interested candidates should send their applications and updated CVs via E-mail to:

NB: Only shortlisted candidates will be contacted.

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