Jobs – Client Retention Officer at Crystal Clear Software Ltd

Job Title: Client Retention Officer

Organisation: Crystal Clear Software Ltd (IT Company)

Duty Station: Kampala, Uganda

About US:

Crystal Clear Software Ltd, specializes in the development, marketing, sales, training and support of a micro-finance software product called “Loan Performer.”

Key Duties and Responsibilities:

The incumbent will be tasked with understanding the customers’ needs
Follow up on training, implementations and support issues
In charge of identifying opportunities to turn dissatisfied customers into happy customers
Identify customers who are at risk
Charged with increasing client satisfaction levels
Perform any other duties as assigned by management

Qualifications, Skills and Experience:

The Client Retention Officer should hold a Bachelor of Science in IT, Computer Science, Business Studies or equivalent
A minimum of two years’ Customer Service or Call Center experience
Excellent interpersonal skills, excellent customer service, empathy, ability to solve problems, excellent communication skills
Bi-lingual; English & French, oral & written

How to Apply for the job:

If you desire to join the IT company in the aforementioned capacity, please send your application via E-mail to: hr@ccs.co.ug.

Deadline: 19th June, 2015