Job Title: Client Retention Officer
Organisation: Crystal Clear Software Ltd (IT Company)
Duty Station: Kampala, Uganda
About US:
Crystal Clear Software Ltd, specializes in the development, marketing, sales, training and support of a micro-finance software product called “Loan Performer.”
Key Duties and Responsibilities:
- The incumbent will be tasked with understanding the customers’ needs
- Follow up on training, implementations and support issues
- In charge of identifying opportunities to turn dissatisfied customers into happy customers
- Identify customers who are at risk
- Charged with increasing client satisfaction levels
- Perform any other duties as assigned by management
Qualifications, Skills and Experience:
- The Client Retention Officer should hold a Bachelor of Science in IT, Computer Science, Business Studies or equivalent
- A minimum of two years’ Customer Service or Call Center experience
- Excellent interpersonal skills, excellent customer service, empathy, ability to solve problems, excellent communication skills
- Bi-lingual; English & French, oral & written
How to Apply for the job:
If you desire to join the IT company in the aforementioned capacity, please send your application via E-mail to: hr@ccs.co.ug.
Deadline: 19th June, 2015
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