Jobs – Client Retention Officer at Crystal Clear Software Ltd

Job Title:  Client Retention Officer

Organisation: Crystal Clear Software Ltd (IT Company)

Duty Station:  Kampala, Uganda

About US:

Crystal Clear Software Ltd, specializes in the development, marketing, sales, training and support of a micro-finance software product called “Loan Performer.”

Key Duties and Responsibilities: 

  • The incumbent will be tasked with understanding the customers’ needs
  • Follow up on training, implementations and support issues
  • In charge of identifying opportunities to turn dissatisfied customers into happy customers
  • Identify customers who are at risk
  • Charged with increasing client satisfaction levels
  • Perform any other duties as assigned by management

Qualifications, Skills and Experience: 

  • The Client Retention Officer should hold a Bachelor of Science in IT, Computer Science, Business Studies or equivalent
  • A minimum of two years’ Customer Service or Call Center experience
  • Excellent interpersonal skills, excellent customer service, empathy, ability to solve problems, excellent communication skills
  • Bi-lingual; English & French, oral & written

How to Apply for the job

If you desire to join the IT company in the aforementioned capacity, please send your application via E-mail to: hr@ccs.co.ug.

Deadline: 19th June, 2015

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