Call Centre Agent Job – Uganda Electricity Distribution Company Limited (UEDCL)

Job Title:  Call Centre Agent (Fresher Customer Service Jobs)

Organisation: Uganda Electricity Distribution Company Limited (UEDCL)

Duty Station: Kampala, Uganda

Reports to:  Customer Service Manager

About US:

The Uganda Electricity Distribution Company Limited (UEDCL) is a limited liability company incorporated in Uganda under the Companies Act. UEDCL owns the 33KV and below voltage electricity distribution network and all the operational assets associated with the business currently leased to Umeme Ltd. The company monitors Umeme Ltd’s investment and distribution of power in Nine Service Territories covering over 74 Political Districts; it operates the Pole Treatment Plant at Lugogo, and also executes some Rural Electrification Schemes on behalf of the Ministry of Energy and Mineral Development.

Job Summary:  The Call Centre Agent will manage the call centre system by coordinating Field works orders to keep power on and offer timely responses to customers and stakeholders for Revenue generation. Primarily responsible for receiving calls and providing professional, courteous and accurate information to UEDCL customers by utilizing excellent, in-depth knowledge of company products and programs as well as logging all customer’s complaints using the appropriate tools/systems provided for subsequent follow up.

Key Duties and Responsibilities:

  • Pick and answer customer calls promptly.
  • Ensure clear communications are passed to the customers over power availability
  • Gather Customer Complaints by categories
  • Follow-ups on complaints resolutions with the respective department or area
  • Make sure the call centre performance satisfies the customers’ expectations
  • Any other duty that may be assigned from time to time.

Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree in business related courses from formally recognized institutions.
  • Pursuing a professional course will be added advantage
  • Knowledge of Customer care, Customer Management System, MS excel, Ms word and outlook
  • One to two years of relevant experience in a busy organization
  • High degree of integrity and team player
  • Good level of interpersonal initiative and self-drive
  • Good communication skills
  • Should be able to beat deadlines
  • Ability to work under pressure

How to Apply:

All candidates should send their online applications at the link below. To apply; upload your CV (Clearly indicating 3 referees with contacts), Cover letter and all copies of Academic and other support documents. Put the Job title on the subject Line.

Click Here

Address your application to: The Head Human Resource & Administration, UEDCL Tower, Plot 37 Nakasero Road, Kampala.

NB: Each document that is to be uploaded should not exceed file size of 1MB. Only Shortlisted Candidates will be contacted for guidance on the next step.

Deadline: 16th June 2023 by 5:00PM.

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