Team Leader Job – CFAO Motors Uganda (formerly Toyota Uganda Limited)

Job Title:   Team Leader   

Organisation: CFAO Motors Uganda (formerly Toyota Uganda Limited)

Duty Station:  Buliisa, Uganda

About US:

CFAO Motors Uganda is the exclusive manufacturer-authorised distributor of brand-new Toyota Vehicles and genuine parts in Uganda, as well as exclusively offering Toyota Manufacturer’s warranty. CFAO Motors Uganda is a subsidiary of CFAO Automotive, a division of the CFAO Group, which is part of Toyota Tsusho Corporation.

CFAO Motors Uganda are also the official distributors of brand-new Suzuki vehicles, Yamaha motorcycles, Hino Trucks, and Toyota forklifts. The company also proposes a range of short and long-term lease and car rental solutions for businesses through the LOXEA brand and its partner Avis Fleet. It also provides a raft of other services to expand the offering, including fleet management, geolocation, telematics and more.

Job Summary:  The Team Leader will manage and coordinate branch operations to ensure efficient operations, customer satisfaction and profitability of the branch to achieve business objectives.

Key Duties and Responsibilities:

  • Ensure achievement of branch sales revenue and profitability targets as per budget.
  • Work with key stakeholders to promote branch services and identifies business opportunities.
  • Lead and coordinate preparation of branch budgets and reports
  • Maintain the highest possible Customer Satisfaction Index, Fix it right & Net Promoter Score customer ratings (timely customer complaints’ handling).
  • Monitor expenses, trade debtors’ overdue and cash outstanding as per budget and policy.
  • Ensure strict adherence to Standard Operating Procedures (SOPs) for all applicable Branch processes.
  • Effective team performance management.
  • Maximize workshop productivity & bay utilization to achieve revenue and profitability targets.
  • Monitor work in progress/vehicles on premises (daily) to reduce costs and ensure customer satisfaction.
  • Ensures service delivery in line with customer service agreements, within company policies and guidelines.
  • Work with training department to ensure staff skills’ development and performance.
  • Ensures all branch staff, equipment and facility comply with CFAO health and safety (Anzen) guidelines.

Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s Degree in a Business/Engineering discipline
  • Leadership Skills
  • Strong Communication – (Verbal & Written)
  • Supervisory (Managerial) Skills
  • Good Customer Handling Skills
  • Problem Solving
  • Customer & Result Oriented
  • Leadership & Decisiveness
  • Adaptability, Flexibility & Multi-Tasking
  • Resilience & Reliability
  • Problem Solving

How to Apply:

All candidates should apply online at the link below.

Click Here

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