Apply for the job of Internal Auditor Manager at Umeme
Job Title: Internal Auditor Manager
Umeme is a public company cross listed on both the Uganda Securities Exchange and the Nairobi Securities Exchange with over 6,483 shareholders, including high value international institutional investors. Umeme operates under a concession with a structural monopoly in the distribution of electricity across Uganda, distributing 99% of electricity in Uganda through a single buyer model.
Job Summary: The Internal Auditor Manager will support the Head of Internal Audit in achieving the strategic and annual internal audit plans. Monitoring team performance and addressing internal audit staff development needs.
Key Job Duties and Responsibilities:
- Steer, manage and direct an effective internal audit team.
- Prepare the annual audit plan incorporating all key risks, functions, processes to provide assurance on the high risk areas from the enterprise risk assessments in accordance with the International Standards for the Professional Practice of Internal Auditing.
- Plan and scope audit assignments effectively, allocating audit resources, defining deadlines and ensuring comprehensive and appropriate objectives are set for each audit assignment.
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- Develop appropriate CAATs to be used during internal audit engagements.
- Conduct and manage internal audit activities in accordance with the IPPF (2013) to ensure timely delivery of high quality internal audit deliverables.
- Analyze and conclude on the effectiveness and efficiency of the control environment and develop innovative and creative recommendations for correcting unsatisfactory conditions, improving operations and reducing costs.
- Work closely with senior/middle management in the planning and conduct of internal audit assignments discussing observations, emerging risks and actions to address identified risks and areas for improvement.
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- Timely follow up on the implementation of recommendations raised by internal and external audit.
- Timely preparation of quarterly internal audit reports for communication to the board audit committee.
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- Actively monitor department costs to ensure they are within agreed variance as per key performance targets.
- Significantly contribute to the development of the internal audit policies and procedures in line with the IPPF (2013).
Qualifications, Skills and Experience needed for the job:
- The successful candidate will have at least a bachelor’s degree in Engineering, IT, Finance, Accounting or any other business related field from an accredited higher institute of learning, membership to a professional body (CISA, ACCA, CPA, CIA). An MBA in business administration is an added advantage.
- The candidate should possess a minimum of seven years’ work experience in a busy commercial environment 3 of which are in a supervisory role.
How to Apply for the job:
If you believe you are the right candidate, please submit your application and updated CV clearly detailing your suitability for the position in terms of required qualifications and experience to recruit.hr@umeme.co.ug. Kindly state the position you are applying for in the subject line of your mail.
Deadline: 12th October, 2014 by 17:00 Hours
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Assistant Procurement Officer Job Vacancy at Uganda Coffee Development Authority (UCDA)
Job Title: Assistant Procurement Officer
The Uganda Coffee Development Authority (UCDA) is mandated UCDA to: “Oversee the coffee industry by supporting research, promoting production, controlling the quality and improving the marketing of coffee in order to optimise foreign exchange earnings for the country and payments to farmers.”
Job Summary: The Assistant Procurement Officer will offer technical support in the implementation of the procurement cycle and guidelines for the timely availability of quality goods, works and services.
Key Job Duties and Responsibilities:
- Organise relevant information / documents to be used in both evaluation and Contracts Committee meetings.
- Work in consultation with user departments by providing feedback on the status of their procurement requisitions, and liaise with them on matters relating to contract management.
- Receive and attend to inquiries from bidders and suppliers, and guide them on procurement procedures.
- Work closely with the Finance Section to facilitate timely payments to suppliers.
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- Enter details of procurement transactions in the Procurement Performance Measurement System (PPMS) and the Integrated Financial Management System (IFMS) for the Head PDU to review.
- Maintain a robust filing and archival system of all procurement records.
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- Support in the preparation of monthly procurement reports to PPDA and Management.
- Perform any duties as assigned by Management from time to time.
Qualifications, Skills and Experience needed for the job:
- The Assistant Procurement Officer must have an Honours Bachelor’s Degree in Procurement, Purchasing and Supplies / Logistics Management;
- Full or part qualifications in procurement and supplies management, such as Chartered Institute of Purchasing and Supply (CIPS) or International Supplies Management (ISM) will be added advantage;
- At least three years’ working experience in a similar position and knowledge of procurement laws and guidelines;
- Ethics and integrity; good communication skills; time management skills; good computer skills, and competence in procurement, disposal and contract Management.
How to Apply for the job:
All suitably qualified and interested persons should submit their applications, curriculum vitae, certified copies of academic transcripts, and telephone contacts and e-mail addresses of three referees to;- The Principal Human Resource Officer, UCDA, Coffee House, Plot 35 Jinja Road, P.O. Box 7267, Kampala (U).
E-mail /electronic applications can be sent to: ucda@ugandacoffee.org.
Deadline: 24th October 2014 by 5:00 p.
m
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Apply for 3 Marketing Executive Jobs at Pan Afric Impex (U) Ltd
Job Title: Marketing Executive (3 Job Careers)
Pan Afric Impex (U) Ltd is a leading transporter of bulk cargo across East and Central Africa. With a client base composed of large NGOs, UNO bodies and major multi-national organizations running large projects, the company handles transportation of relief goods, machinery, perishable cargo etc.
Pan Afric Impex is continuing to implement its expansion for better service to its clients, with more qualified staff, renewed fleet, more specialized equipment and cutting-edge automation.
Job Summary: The Marketing Executive will be responsible for promoting Pan Afric’s Transport solutions by correspondence, contact with clients and e-marketing.
Qualifications, Skills and Experience needed for the job:
- The ideal candidate should hold a Bachelor’s degree in Marketing
- Seven or more years’ experience in Marketing department of a technology intensive organization
- Expert in e-marketing. Must be proficient in using Core Multi-media suite: Twitter, Facebook, Linkedln CMS (Content Management System)
- Computer proficiency in Adobe Creative Suite (M/S Illustrator, Indesign)
- Proven experience in Advertising, Brand development, Public Relations and Customer Care
- Past transport experience an added advantage
Age: 28 to 35 years
How to Apply for the job:
All candidates are encouraged to send their applications and up-to-date CV with contacts of 3 professional referees (do not attach certificates yet) to: Java Consulting Ltd, P.O. Box 2979 Kampala, Uganda or e-mail to: javaconsulting2011@gmail.
com or java@javaconsult.co.ug or hand deliver to Plot 1 Ntinda Rise, Ministers’ Village Ntinda, near UNEB You may contact the following numbers to guide you: 0718-973720 or 0716-568553.
Deadline: 11th October 2014
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Customer Care Unit Executive Jobs at Standard Chartered Bank
Job Title: Customer Care Unit Executive (Fresh Graduate Jobs)
Standard Chartered PLC is a British multinational banking and financial services company headquartered in Hong Kong, China. It operates a network of over 1,700 branches and outlets (including subsidiaries, associates and joint ventures) across more than 70 countries and employs around 87,000 people. It is a universal bank with operations in consumer, corporate and institutional banking, and treasury services.
Despite its UK base, it does not conduct retail banking in the UK, and around 90% of its profits come from Africa, United Kingdom, United States and the Middle East. Standard Chartered Bank Uganda is the longest established international bank in the country; the first branch was opened in August 1912. We had 11 branches up to 1972 and retained only one branch during the turbulence of the 70s. In 1998 we acquired 4 branches of former Cooperative Bank in November 1999. Standard Chartered Bank Uganda today has a network of 11 branches in Kampala, Jinja, Mbale, Mbarara and Gulu. Standard Chartered Bank Uganda has 29 ATMs and over 600 staff.
Job Summary: The Standard Chartered Bank Customer Care Unit Executive will be responsible for Complaints Management to achieve the require service standards for response to customer needs and queries (both external and internal customers)
Key Job Duties and Responsibilities:
- Responsible for establishing and execution of an end to end complaint management model.
- In charge of the development and execution of strategic initiatives to reduce complaints and enhance customer experience on service recovery.
- Accountability for day to day management of complaints including resolution of non-FTRs, root causes analysis and problem attrition.
- Steer and partner business and support function units in development and embedding enablers, critical to seamless execution in service.
- Support the Voice of frontline and Voice of Customer in providing feedback that will enable in process improvements.
- Support process improvements to enable complaint prevention and reduction – follow through on quick fixes to ensure gap resolution. For processes which require redesign, contribute insights to process owners, monitor quality and timeliness on enhancements implementation.
- Actively contribute and lead towards establishment of SLAs and critical service metrics across functional units.
- Ensuring timely processing of complaints logged into CEMS and customer feedback forms, by calling customers, escalating to relevant department/individual/branch and contacting the customer with a satisfactory resolution in a timely manner to deliver on Retail Clients turnaround time.
- Ensuring timely data entry on updates of actions taken to resolve the complaint into CEMS and contacting the customer to advice on resolution of complaint /feedback, ensuring that the customer is satisfied.
- Processing all customer complaints as per the service standards and ensuring they are adequately resolved
- Reviewing operational processes with the customer feedback department team to identify opportunities to streamline and improve services and minimise turnaround time.
- Identifying areas of weakness in service quality standards and recommending suitable options to improve the quality of service.
- Ensure maintenance of a healthy business environment through strict compliance with AML/CDD standards as defined by the Group and Local Regulatory Authorities Participate in and/or support the bank’s effort in combating money laundering activities by reporting suspicious transactions and adhering to the controls & procedures on “Customer Due Diligence” introduced to address money laundering prevention & compliance risk.
- Ensure robust quality audit checks & controls are embedded.
- Actively participate in initiatives and drive root cause elimination to create magical experiences.
Key Performance Indicators:
- Complaints Management, Customer Service Standards & Continuous Improvement
- Productivity Standards, Financial Performance & Technology
- Team and Working Relationships
- Risk Management
- Personal Development
- Social Community Involvement
Qualifications, Skills and Experience:
- The ideal candidate for the aforementioned Customer Care Unit Executive Banking Job should possess a University degree
- The applicant should have a credit in Maths and English at UCE OR it’s equivalent.
- Good interpersonal skills
- Excellent communication, analytical and computer skills/computer literacy
- The applicant should have a detailed understanding of the Group Customer Complaints guide and Country Complaints DOI.
- Possess the ability to set, monitor and assess achievement against performance targets, quality standards and service agreements for each team and aligns with the business.
- Ability to create a can do culture with rewards for good performance
- Ability to deliver pragmatic, tactical solutions – quick and cost effective
- Ability to manage upwards and across matrix
- Highly customer focused with high level of interpersonal and communication skills – listening, negotiating and training
- Quality focused proactive leader able to effectively communicate ideas to colleagues at all levels
- Good knowledge of business processing management information systems, banking guidelines and company technology.
- Fair knowledge of core product, markets and main competitors.
- Logical with accurate eye for detail
- Proactive, flexible and resilient team player
- High degree of problem solving skills, negotiation skills and customer centric attitude
- Possess the ability to influence and engage others, including senior managers and support functions
- Total integrity, clearly thinking and ability to work under time pressures
- Identifying underlying TCF risks in customer complaints
- High level of judgement and awareness of group and local TCF and complaints.
NB: Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.
How to Apply for the job:
If interested in working with Standard Chartered Bank in the above portfolio, Please send us visit Web link below and review requirements and thereafter express your interest by Clicking Apply Now.
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Join UNESCO Youth Photography Competition and win $500
UNESCO is launching a photo competition for 18-30 year olds, with a USD$500 prize for the winner. The winner will also have the chance of seeing their photo printed in the next Education for All (EFA) Global Monitoring Report (GMR) and promoted globally to media and at our numerous launch events.
The next edition of the EFA Report is due out in April 2015 and will review how well the EFA movement has contributed to ensuring all children, young people and adults enjoy their right to a quality education. Find out more about the next report.
What we are looking for:
As the next Report will look at progress in education from 2000 to today, your photo should illustrate ideas linked to youth, education, literacy, skills and/or the world of work among members of your community over the past fifteen years.
How to enter the Photo Contest:
The deadline for submitting a photo is 23.59 Paris time on 9 November 2014 and you must be aged between 18-30.
> Download the competition guidelines to find out more including how to enter.