Chief Operations Officer Needed at ENCOT Microfinance 

Vacancy title: Chief Operations Officer

Jobs at: ENCOT Microfinance 

Deadline of this Job: 16th August 2019

Duty Station: Within Uganda , Kampala.


ENCOT Microfinance is looking for an experienced Chief Operations Officer (COO) to oversee the organization’s ongoing operations and procedures. The COO is responsible for the day-to-day efficiency of business and is a key member of the senior management team, reporting to the Chief Executive Officer (CEO). The job holder must have in-depth/broad microfinance experience, excellent people skills, business acumen, and exemplary work ethics. The goal of this position is to secure the functionality of business to drive extensive and sustainable growth. .

Job Responsibilities:
• As a key member of the Executive team, work in partnership with the CEO and ENCOT Executive team to lead and drive the development of short
• and long term strategic initiatives as well as their execution.
• Develop service and operational practices and standards that create competitive advantage that distinguishes ENCOT as a leader in its field.
• Measure effectiveness and efficiency of operational processes both internally and externally and identify ways to improve processes across
• Develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid
• growth objectives.
• Function as a Customer Experience Strategist through relationship building, structuring programs, and handling customer project escalations
• as well as customer issues as they relate to service delivery. Identify friction points, or potential friction points, for customers from onboarding,
• throughout the service terms, and look to eliminate those friction points.
• Regularly work with all department heads to build critical business relationships. Retain, evaluate and develop talent; including offering
• development opportunities for new roles as well as special projects. In partnership with Human Capital Management, create succession and
• developmental plans and successfully execute them.
• Empower the operations team with the leadership and resources needed to successfully complete operational initiatives; identifying and enabling
• opportunities for relationship growth.
• Oversee portfolio management activities, ensuring appropriate collection disciplines are in place to manage losses within expectations,
• compliance with all relevant regulations, collateral verification investment in order to balance risk mitigation with cost, oversight of significant
• problem account situations, and ongoing review of portfolio performance.

Job Skills: Not Specified

Job Qualifications:
• Bachelor’s degree in Accounting, Finance or in erlated field or equivalent work experience; MBA or advanced education preferred.
• 6 – 10 years’ experience in strategic planning and execution with experience in a senior financial or operational management role, partnering
• with executive staff.
• A strategic thinker, a game-changer, capable of building new networks, reframing stereotype problems to get new solutions, change old attitudes
• and mindsets, influence the team towards achieving performance, capable of balancing, speed, rigor, quality, and agility.
• Attention to details with ability to balance a breadth of experience and knowledge while managing straetgically.
• Strong background and prior experience in organizational development, personnel management, budget and resource development.
• Excellent negotiation and communication skills. Proven ability to influence and lead at all levels of the organization, specifically through a matrix
• environment.
• Personal qualities of integrity, credibility, and commitment to ENCOT’s mission and vision.
• Flexible and able to multitask; work within an ambiguous, fast-moving environment while driving toward clarity and solutions; demonstrated
• resourcefulness in setting priorities and guiding investment in people and systems.
• Proficiency in MS Office suite, good understanding of IT and its role in modern management.
• Able to travel as required.

Job Education Requirements: Not Specified

Job Experience Requirements:
• Prior experience/exposure at management level or related role in a commercial banking or busy microfinance institution is highly desirable.
• Knowledge and focus on developing digital channels or other related services to increase social impact is highly desirable.
• Vast knowledge and understanding of the Microfinance industry, contemporary microfinance product(s) structure and loan management
• systems in a rapidly growing microfinance business.

Job application procedure
Qualified and interested candidates should submit their applications in PDF (Cover Letter; clearly showing your current/latest salary and expected salary), CV, and Copies of relevant academic documents in one folder) by email to  or deliver hard copies to the following address by 5:00pm, Friday 16th August 2019.
Head of Human Resources
ENCOT Microfinance Limited
Plot 88, Port Road
P.O. BOX 389, Masindi – Uganda

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