• Control of cardholder fraud by going through BASE 1 and 11 advices
• Monitoring of Local Negative File  exception reports
• Monitor all Cardholder Fraud and ensure all fraudulent transactions are suspended from cardholder’s accounts
• Monitor all Card applications on Imaging and Workflow and ensure all fraudulent applications are suspended from having the card being generated

• Report issuer fraud as per laid down procedures.
• Raise charge backs to the Issuing Chargeback’s Analyst in BSSSA
• Go through all issuing fraud exception reports and ensure cardholder fraud does not   exceed 0.1% of Turnover per quarter

• Manage cardholder relationships by advising them whenever card is blocked due to fraud usage.
• Manage merchant relationship by advising the Acquiring Manager whenever fraud is suspected.

• Agree  individual performance objectives, standards and targets with Team Leader
• Pursue self development to increase personal effectiveness acknowledging strength.

• The applicant should possess comprehensive knowledge of all of Card products and services
• Excellent Risk Management skills- this role is dealing with Fraud monitoring of cardholders.
• The jobholder must have gained first hand experience with clients and have proven negotiation skills.
• Working within a stringent environment of card fraud.
• Experience in Fraud monitoring
• Experience in Visa operating standards in relation to Fraud.
• Comprehensive knowledge of card fraud.
• In-depth knowledge Fraud types
• Use of Visa On-line system
• Use of VROL system
• Use of Visa Risk Manager(VRM)
• In depth knowledge of Risk Management in relation to card business.
• Knowledge of Visa fraud Reporting procedures
• Contacts  with Law enforcement in relation with card fraud
• Knowledge in Different fraud types
• Knowledge of the general VISA Business Rules
• People management, both from a staff and customer perspective.
• Analytical thinking
• Good Communication, verbal and written
• Good decision making skills
• Negotiation skills
• Good Interpersonal skills
• Influencing skills
• Investigative skills

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