Jobs – Head Network Operations and Maintenance at Telecom Company

Job Title: Head Network Operations and Maintenance

Future Options Consulting Ltd is an online recruitment services which now seeks to recruit on behalf of its valued Client, a key player in in the Telecom industry.

Job Summary: The Network Operations & Maintenance Head has the overall responsibility for the successful operation and performance of the network infrastructure for all services across the whole country.

Key Duties and Responsibilities: 

  • The Head Network Operations and Maintenance will ensure that operational processes are developed for all the line sections
  • The jobholder will also implement the developed operational processes in liaison with other units.
  • Continuously evaluate the output of operational process for performance improvement and to ensure process adherence.
  • Actively contribute to the development of the Technical Strategic Plan in line with the Corporate Strategy.
  • Co-ordinate the objectives and work plans across all the staff members of the operations and maintenance team to ensure strategic plans are met.
  • Allocate duties and monitor staff performance against individual and departmental objectives. Plan and manage the network maintenance department budget.
  • Consult and motivate staff to ensure high levels of service.
  • Provide direction and guidance for the development and implementation of quality control systems and Procedures to minimize downtime and maximize network performance.
  • Ensure effective management of the interconnection of the network with that of other telecom providers.
  • Review current technology and advice on appropriate switching, transmission, power, Internet and BSS network technologies to minimize operational gaps.
  • Responsible for network Performance Monitoring and Reporting. Network Quality of Service Management
  • Provide accurate and timely billing input data for the charging and billing of services to customers
  • Maintain security of systems on the network and integrity of the service profiles for each customer.
  • Maintain an effective system of communications throughout the organization on network performance related issues and with key customers, equipment vendors and other players in the ICT industry.
  • Give all the required support for the effective operations and maintenance of network infrastructure within optimum cost.
  • Ensure the company is able to offer quality communication services at all times and in all locations as strategically determined by the company.
  • Review operating results of the unit, compare them to established objectives and performance indicators, and take steps to ensure that appropriate measures are taken to correct unsatisfactory results.
  • Do regular spot checks on the network to ensure right operational procedures are followed and continuously improved. This includes routine and incident management.
  • Cooperate with all the staff both Junior and Senior to ensure harmony and smooth operations in all activities within the sections and the whole company.
  • Responsible for the performance Management and staff motivation of subordinates and other peers
  • To ensure that the right staff are recruited, provide adequate training and career development.
  • Perform any other duties that may be assigned by CTO or any other Senior Officer but that are in line with the company strategy.

Qualifications, Skills and Experience: 

  • The candidate should hold a Bachelor’s degree in Telecommunications Engineering or other related disciplines.
  • Six or more years’ experience, 3 of which should be in an Engineering Management position preferably in the ICT industry
  • Postgraduate level in any related field is an added advantage.
  • Proven track record of achievements at a managerial level.
  • Membership of a professional body such as Uganda Association of Engineers is an added advantage.
  • Strong knowledge of the existing networks (GSM, CDMA, Fixed, xDSL, ISP and the underlying transmission and power systems) and Information, Computing and communication technologies and services.
  • Strong knowledge of ICT technological trends and associated services.
  • Knowledge of engineering practices and maintenance procedures.
  • Familiarity with the telecommunication standards.
  • Working knowledge of strategic planning and strong analytical skills for the development of long/short term plans.
  • Strong people management skills.
  • Possess the ability to provide leadership and guidance as a strategic mentor to colleagues and employees.
  • Excellent writing skills for both conceptual and detailed material with an articulate and compelling verbal style.
  • Excellent track record of managing effectively for peak performance of teams.
  • Excellent interpersonal skills.
  • Collaborates easily with others.
  • The ability to create a climate of trust and transparency with stakeholders.
  • Effective negotiation, facilitation and influencing skills.
  • Effective problem solving and situational management skills.
  • Creative, strategic and able to take calculated risks.
  • Able to work harmoniously in a multicultural environment.

How to Apply for the job: 

All qualified candidates are invited to send their applications enclosing curriculum vitae, academic and professional certificates along with the names and contacts of three referees. The complete applications should be sent by post, courier, hand delivery or e-mail to the address: The Director, Executive Recruitments, Future Options Consulting Ltd, 4th Floor, Diamond Trust Building, Kampala Road, P. O. Box 34934, Kampala, Uganda. Phone: 031 2265028/9, 0414-231204/206, Email:

Deadline: 6th September 2014 by 10am

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