Manager – Digital Channels & Products Job – Cairo Bank Uganda

Job Title:  Manager – Digital Channels & Products

Organisation: Cairo Bank Uganda

Duty Station:  Kampala, Uganda

Reports to: Chief Operations Officer

About US:

Cairo Bank Uganda Limited was incorporated on 11th July, 1994.  The Bank was formerly known as Cairo International Bank owned by the three leading Egyptian Banks namely; Banque Du Caire, Bank Misr and National Bank of Egypt.  In 2019, it became a fully owned subsidiary of Banque Du Caire (BDC). The shareholder consolidation in 2019 was on the back of expanding its presence across Africa whilst providing an entry point into the COMESA market.

Job Summary:  The Manager – Digital Channels & Products will be mainly responsible for development and implementation of new bank’s digital channels & products and enhancement ensuring the bank’s product offering that is competitive and attractive to the target market. Analyze product capabilities of competitors and develop more responsive product offerings. Monitor and prepare periodic reports on performance of digital channels and all bank products.

Key Duties and Responsibilities:

  • Accountable for effective implementation and monitoring of performance and ensure value for money from investment in the digital channels as well ensuring that service delivery through these channels is consistent with CBU customer promise.
  • Assess market competition by comparing the company’s digital channels and products to competitors’ products offering with the aim of continuous improvement and creating a competitive advantage.
  • Determine the bank’s customers’ needs through market research to obtain market information to guide the development of digital channels and products in line with emerging market trends and technologies.
  • Provide information for management by preparing monthly digital channels and product performance.
  • Recommend the nature and scope of present and future product lines by reviewing the existing product specifications and requirements.
  • Develop new and innovate products and services both Assets and Liabilities that appeal to the Bank’s core market niches.
  • Accountable for overseeing service standards within the digital channels in line with the bank’s overall customer experience standards.
  • Ensure effective controls within the digital channels so that service is delivered within regulatory and legal requirements and internal operational risk management guidelines.
  • Work with the IT Risk security office and other relevant functions to deliver customer awareness programs within the digital channels to incidents of frauds and forgeries through the digital channels.
  • Monitor processes and procedures within the bank’s digital channels to ensure compliance to set policies, procedures, and manuals with particular emphasis on risk mitigation.
  • Responsible for internal preparedness and staff training for new products & digital channels and this shall include but not be limited to staff presentations on new products and product quizzes among others whilst ensuring all staff have the relevant products & digital channels materials and knowledge.
  • Any other duties assigned by the supervisor in line with the role.

Qualifications, Skills and Experience:

  • The applicant must hold a bachelor’s degree in a Business-related field.
  • Professional qualification in banking e.g., MBA as added advantage
  • Five years of experience in a similar role preferably in Banking Industry.
  • Leadership and Team Building
  • Interpersonal skills
  • Sales and negotiation skills
  • Creativity and passion for business development
  • Proactive and decisive
  • Communication Skills

How to Apply:

All Interested candidates should send their application letters together with their curriculum vitae to the Head Human Resources at

Deadline: 12th May 2023

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