Manager Job – DFCU Bank

Job Title: Manager – Cash Management Operations

Organisation: DFCU Bank

Duty Station:  Kampala, Uganda

Reports to: Head of Central Operations


About US:

DFCU Bank is a fast growing commercial bank offering a variety of innovative products and services. DFCU Limited was started by the Commonwealth Development Corporation (CDC) of the United Kingdom and the Government of Uganda through the Uganda Development Corporation (UDC) under the name of Development Finance Company of Uganda Limited. Later restructuring brought in DEG (of Germany) and International Finance Corporation (IFC) as equal partners with CDC and UDC, each having a 25% stake in the company. Its objective was to support long-term development projects whose financing needs and risk did not appeal to the then existing financial commercial lending institutions.


Job Summary: Reporting to the Head of Central Operations, the role holder will be responsible for monitoring and overseeing processing of domestic and international payments and collections in compliance with operating guidelines.


Key Duties and Responsibilities:

  • Drive process improvement by identifying process gaps and implementing system enhancements for all areas in the unit.
  • Proactively research new payment methods and solutions with a view of achieving more streamlined process and/or improved customer experience.
  • Daily review of the reconcilable accounts and investigate and clear any outstanding items in a timely manner.
  • Maintain good intra & interdepartmental communications by working closely with the other units and external parties.
  • Verify and approve payments and receipts / remittances for operational and client transactions as per the set limit timely, accurately within daily cut off times and deadlines.
  • Review service reports for the processing and clearing unit to detect service failures and enforce corrective measures.
  • Prepare and submit reports to the Head of Central Operations on operational issues, opportunities and development plans and achievements within agreed timescales.
  • Charged with the responsibility of reporting suspicious activity in line with the AML/CFT, KYC programs in line with the bank policies / regulatory framework.
  • Investigate and clear queries in a timely manner, provide update and escalations of queries internally and externally, keeping stakeholders informed of any issues or difficulties.
  • Introduce & maintain service standards that are measurable.
  • Manage, motivate, and develop staff and foster a team approach by actively building strong working relationships within the unit as well as identification of training needs.

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Qualifications, Skills and Experience:

  • The ideal applicant must hold a Bachelor’s Degree required in Commerce, Accounting or Business Statistics or another field.
  • Diploma in Banking is an added advantage.
  • Training in various areas of Operations: – i.e., Fraud Prevention, KYC, CFT & AML, Operation Risk control & Compliance.
  • At least five years of working experience in Banking Operations.
  • Cognate experience in Banking operations, process Improvement as well as Operational risk.
  • Thorough understanding of Bank procedures, policies, and regulatory requirements
  • Good Knowledge and Experience in examining and re-engineering processes and implementing new processes and procedures.
  • Ability to supervise, train staff, including organizing, prioritizing, and scheduling work assignments.
  • Ability to work with diverse groups of people.
  • Employee development and performance management skills.
  • Knowledge and understanding of the back-office operation, procedures, and processes.
  • The ability to identify and engage with all the key stake holders in the organization.
  • A good understanding of Bank of Uganda and international Trade Finance regulations and guidelines of payments and receipts.
  • General awareness of risk management practices.
  • Excellent interpersonal and communications skills.
  • Ability to work with diverse groups of people.
  • Proactive approach to work with a high level of maturity and self-drive.
  • Appreciation for structure and attention to detail.
  • Strong problem-solving skills.
  • High level of integrity and ethical standards.
  • Employee development and Performance management skills.
  • Strong skills at relationship building.


How to Apply:

If you believe you meet the requirements as noted above, please forward your application with a detailed CV including present position and copies of relevant professional/academic certificates (University Transcript, O & A level) to the email address indicated below.


Deadline:  Thursday 17th November 2022


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