Products Officer Job – KCB Bank Uganda

Job Title:  Products Officer (Fresher Jobs)

Organisation: KCB Bank Uganda

Duty Station: Kampala, Uganda

About US:

KCB Bank Uganda which is part of KCB Group, East Africa’s largest commercial bank that was established in 1896. Over the years, the Bank has grown and spread its wings into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East African circuit in the year 2012. Today, the Group has the largest branch network in the region with over 238 branches, 950 ATMs and 8,000 agents offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was established in the year 2007 and has grown to become one of Uganda’s top ten commercial banks. Currently KCB Bank Uganda has 14 branches complemented with 16 ATMs spread on Kampala Road, Commercial Plaza, Ben Kiwanuka, Luwum Street, Oasis Mall Sixth Street, Arua, Elgon Masaba, Fort Portal, Gulu, Hoima, Lira, Mbarara and Jinja that offer trade financing, corporate and retail banking services to customers.

Job Summary: The Products Officer will:

  • Provide support in the Products unit under the Products and Project Management Office.
  • Recommend and implement new product developments and enhancements to the existing product set.
  • Understand KCB Uganda competitive position for each product category and sector of the market make recommendations in respect of pricing and l market potential.
  • Act as the principal point of contact on product issues for sales and marketing teams.

Key Duties and Responsibilities:

Business Direction 30%

  • Provide support in identification of opportunities for new product developments and enhancements in line with the bank strategy.
  • Undertake competitive research for product differentiation and produce regular reports on competitor’s product analysis; make proposals for unique value propositions and pricing.
  • Monitor and provide report on competitor product activity, including pricing.
  • Co-ordinate production of a uniform Tariff for customers, which is easily understood by customers and staff and easy to administer.
  • Undertake product legal and regulatory assessments.
  • Regular review of the all bank products to ensure that the bank remains competitive.
  • Embed the Innovation framework to generate new ideas in the bank.

Business Management:50%

  • Manage the process for tariff updates in line with Central guidelines and governance.
  • Monitor adherence to agreed product tariff, working with stakeholders to rectify errors where identified.
  • Work with Retail Sales and Marketing teams to ensure appropriate product sales     materials and processes are in place.
  • Provide business input for implementation of new products by:
  • Engaging relevant stakeholders
  • Provide inputs and support in building of business cases.
  • Managing the IT development process where required
  • Completing all product testing
  • Building a detailed implementation plan
  • Closely monitoring implementation
  • Coordinate to give necessary notices to regulators and public of product and price changes
  • Review and provide feedback into customer satisfaction surveys, responding to customer product complaints.
  • Liaise with Learning and Development team, Business teams and Product owners to design and deliver appropriate training to drive business growth.
  • Provide input into sales strategies.
  • Undertake regular product surveys and implement recommendations.
  • Ensure correct bundling of product to drive product uptake and monitor the uptake to ensure customers adopt the entire suite of bank products.

Relationship Management 10%

  • Develop and maintain excellent relationships with Business functions as well as all support functions. like Marketing, credit, Operations, IT e.t.c

Risk, Compliance & Controls 10%:

  • Interface with the risk & compliance function to achieve the desired results.
  • Maintain centralized folder of all related product information to ensure adherence to internal and external Audits
  • Maintain centralized folder of all documentation on the project related documents for Audit and BOU preparation.

Daily responsibilities:

  • Ensure great working relationship with team members for overall achievement of departmental goals by role modelling the corporate values of the Bank
  • New client onboarding through the development and maintenance of a pipeline of prospective clients within Public Sector to ensure sustainable growth of the Portfolio.
  • Provide timely and accurate reporting of pipeline, strategic partnerships, bidding opportunities and relationship management activities
  • Ensure adherence to all bank’s prescribed processes, standard operating procedures and central bank requirements.
  • Ensuring proper systems are in place to effectively manage AML/CFT risk for the Portfolio.

Also Read: Research Assistants Job – Windle International Uganda (WIU)

Qualifications, Skills and Experience:

  • The applicant must hold a Bachelor’s degree – Statistics, Commerce, Quantitative Economics and Arts in Economics
  • Professional Qualifications
  • Master’s Degree
  • Knowledge of product management cycle.
  • Knowledge of Bank products, services and policies including standard tariffs
  • A good working knowledge and understanding of relevant regulations and related markets.
  • Knowledge and understanding of relevant legislation e.g., KYC, Anti-money laundering etc.
  • A thorough knowledge of banks internal departments and procedures as well as risk and rigor requirements
  • A sound knowledge of the bank’s internal departments, systems & procedures.
  • Detailed understanding of competitor products and services


  • Leadership Skills
  • Analytical skills
  • Decision Making
  • People management
  • Communication and presentation
  • Cross functional relationship with local / regional stake holders
  • Planning skills
  • Good numeric and analytical skills.

How to Apply:

All suitably qualified and interested applicants should apply online at the link below.

Click Here

Deadline: 24th February 2023

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