Relationship Manager Job – Bank of Africa

Job Title:   Relationship Manager – Trade Finance

Organisation: Bank of Africa

Duty Station:  Kampala, Uganda

Reports to: Branch Manager

About US:

Bank of Africa – Uganda Ltd. is part of GROUPE BANK OF AFRICA (BOA) comprising 16 Commercial Banks, 3 Leasing Companies, 2 Investment Companies, a Stock Brokerage Company, an Asset Management Company and a Mortgage Bank. It spans 15 African countries and France, employing over 5,000 people.

Job Summary:  The Relationship Manager – Trade Finance will provide proactive business banking sales and relationship management that will nurture and grow a portfolio of SME customers by identifying and offering value adding and specialised bank financial product solutions.

Key Duties and Responsibilities:

  • Analyze the geographical and environmental factors affecting the Branch to be able to understand its commercial potential and competition
  • Periodically analyze the customer base of the branch and portfolio
  • Monitor and action daily referrals/leads within set timelines
  • Ensure weekly sales plans are in place
  • Manage the loan portfolio by active participation in watch list meetings, monitor/manage pre-Non Performing Loans (NPLs) and fully recover bank funds
  • Support in the timely and efficient preparation of business documentation to facilitate faster turn-around-time and closure of customer requests; such may include but is not limited to-preparing bid bonds, performance guarantees and invoice discounting.
  • Optimize cross-selling opportunities and provide comprehensive financial advice to clients on all services they seek to revel in with the Bank and facilitate them to access such solutions.
  • Support in the preparation of the arrears and excesses reports to be used by the RAC committee in assessing the performance of the portfolio at risk.
  • Build and maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.
  • Identify, grow and sustain customer relationships that can provide superior returns and contribute towards the growth of the Bank as per set targets.
  • Receive and verify customer documents for account opening, loans, account amendments and any other customer instruction as per the Bank’s set guidelines
  • Prepare and maintain well-documented reports on accounts opened, KYC, call visits to clients to be used in relevant management decisions.
  • Collect, process and follow up on customer complaints and provide feedback to customers.
  • Assist in enhancing staff accomplishments and competence by planning the delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes and coaching team members.
  • Carry out any other duties that may be assigned to you from time to time.

Qualifications, Skills and Experience:

  • The applicant must hold a university degree in Finance, Marketing, Banking or any related field from a recognised university;
  • Three years of experience in banking/Sales

How to Apply:

All candidates should apply online at the link below.

Click Here

Deadline: 27th April 2023

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