Relationship Manager Job – PostBank Uganda Ltd (PBU)

Job Title:  Relationship Manager – Branch (5 Job Opportunities)

Organisation: PostBank Uganda Ltd (PBU)

Duty Station:  Kampala, Uganda

About US:

PostBank Uganda Ltd (PBU), a government owned bank regulated by Bank of Uganda under the Financial Institutions Act, 2004. The bank focuses on being the market leader in advancing financial inclusion.

Job Summary: The Relationship Manager – Branch will drive Income generation through sale of assets, liabilities, and cash management products, Forex, o balance sheet products and other products of the bank. The incumbent will be accountable for branch business growth financial performance, Business Banking, Trade Finance, and other non-funded income lines as agreed from time to time and within annual budget.

Key Duties and Responsibilities:

  • Accountable to supervise, set targets, monitor sales, and report performance for the branch Business Bankers to ensure the branch meets all its business targets.
  • Structure compelling solution proposals to demonstrate a thorough understanding of each client’s requirements and objectives & input to credit applications in conjunction with product & Relationship Teams, aligned to strategy and mitigating associated transactional risks.
  • Recruit and bring on board Business and institutional clients
  • Perform, promote, and maintain the highest standards of customer service to maximize returns from existing and new relationships.
  • Implement, and administer business growth programs as necessary to maximize branch profitable sales of all bank products & services. This would include developing direct customer contact and relationships with major account holders.
  • Promote knowledge acquisition of the institution’s products to potential customers by organizing sale promotions, talk shows, public presentations & meetings as may be guided by the supervisor.
  • Conduct regular sales meetings to address goals and progress and a review of individual performance.
  • Together with the Branch Manager/Branch Operations Manager (BOM) Implement the overall branch dual control systems.
  • Ensure Implementation of all personnel policies, procedures, regulations, and personnel management circulars issued from time to time.
  • Participate in new product marketing and sales.
  • Participate in implementation of customer care plan of the branch.
  • Together with the branch manager/BOM, assess credit requests in conjunction with the credit department in line with the banks credit standards, policies, procedures, and practices and recommend action to the credit department and committee.
  • Ensure that PBU core values and professional ethics (Banking) are adhered to and practiced in the branch.
  • Train and coach all the Business Bankers in business lending and other bank services.
  • Understand the business client value chain, tap into the value chain and ensure customer needs are met at every stage of the value chain.

Also Read: Field Disbursement Officer Job – Islamic Development Bank (IDB)

Financial Responsibility

  • Accountable for Branch business & Financial targets as will be agreed from time to time.

Qualifications, Skills and Experience:

  • The ideal candidates must hold a Business degree in finance, Commerce, Business Administration, Economics, Statistics, management or any relevant field.
  • Possession of a Certified banking qualification or master’s degree in a relevant field would be an added advantage.
  • Relevant Practical training in banking business growth & management.
  • Experience in a Banking or similar environment of which 2 must be in business growth.
  • Customer Relationship Management.
  • Developing & executing sales strategies.
  • Good verbal and written communication skills esp. presenting CVPs
  • Negotiation Skills.
  • Understanding of branch banking esp. business processes, business development, product features & pricing.
  • Customer Service Skills.
  • Team Leadership (supervision).
  • The ability to communicate clearly both verbally and in written form in a professional manner is deemed essential.
  • Ability to build functioning working relationships across organizational, corporate, and cultural boundaries.
  • Ability to demonstrate positive image and role model PBU’s values and leadership behaviours.

How to Apply:

Please send your application to addressed to the Ag. Chief HR Officer and put the job you are applying for as the Subject (Strictly).


The following documents should accompany the application strictly online:

  • Detailed CV
  • Certified copies of academic documents
  • Applicants address and day time telephone contacts
  • Postal/email address and daytime telephone contact of three referees of good standing in society one of which should be your current Supervisor.

Deadline: Saturday 10th December 2022 at 5.00pm

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