Specialist-Channel Support Job – MTN Mobile Money Uganda Limited

Job Title:   Specialist-Channel Support

Organisation: MTN Mobile Money Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Manager – Retail Operations


About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.


Job Summary:  The Specialist-Channel Support will support business planning, strategy, and channel support. The role is required to perform data analysis and high-quality reporting. Building and maintaining a positive and professional relationship with commercial division and corporate sales


Key Duties and Responsibilities:

  • Responsible for Business planning, target working and Monitoring
  • Support Strategy and planning for Distribution setup and dimensioning
  • Monitor and provide guidance to all channels to achieve sales and service targets
  • Determine key gaps in market distribution and suggest actions
  • Monitor the issue resolution of Partner Channel to ensure issues are properly resolved within the agreed SLA
  • Conduct and provide guidance in process of design and execution of channel event and activity to support the management of Distribution channel, in order to promote and achieve sales objectives
  • Review and evaluate trade campaigns, channel activities and channel communications effectively, to
  • Ensure that marketing budget is being used effectively and efficiently and achieving the targets set
  • Planning of new initiatives channel campaign launch, and new product or service launch into channels to ensure successful implementation
  • Monitor and perform outsource management activities, to ensure service delivery, consistent performance and procurement policies
  • Continuously update oneself with changes in related trend, which affect tools, processes, systems, and frameworks relevant to the role, in order to maintain knowledge levels required to perform complicated tasks
  • Collaborate with other departments / teams to facilitate analysis and identify process improvement / cost reduction opportunities
  • Be accountable for other certain works as assigned from immediate superior level

Qualifications, Skills and Experience:

  • The applicant must hold a University Degree in Marketing, Business Administration, Economics or equivalent
  • Solid knowledge in Data Analysis, Management in Excel and SQL
  • Three years of related working experience. Experience working in distribution or telecom business in an international organization is an advantage.
  • Self-motivated, love challenges and able to work under a pressure environment.
  • An experienced team leader who has a penchant to develop and train others.
  • Good communication skills and comfortable to interact with all level of employees across the organization.
  • Cross functional skills.
  • Enjoy working in a team and a team player.
  • Willing to travel within Myanmar Region when required.
  • Excellent interpersonal skills



  • Data management
  • Customer Relationship management structures
  • Know Your Customer (KYC) and Anti Money Laundering (AML) Requirements
  • Process documentation


MTN Mobile Money Uganda Limited has the obligation to safeguard its employees through providing a working environment that is safe and without risk to the health of its employees. MTN has a Vaccination policy for all its employees to be fully vaccinated against Covid-19 in order to work from its offices and premises.


How to Apply:

All candidates who wish to join MTN Uganda Limited in this capacity should apply online


Click Here

Loading spinner

Leave a Reply

Your email address will not be published.

+ 22 = 26

This site uses Akismet to reduce spam. Learn how your comment data is processed.