Demand Manager Vacancy at  MTN-Uganda

Job Title: Demand Manager

Organisation: MTN-Uganda

Duty Station: Kampala, Uganda

Reports to: Senior Manager Client Relations & Delivery

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Job Summary:  The Demand Manager will articulate business ideas; suggestions and problems in technology terms and develop business cases to convert them into deliverable solutions

Key Duties and Responsibilities: 

  • Quality products development solutions
  • Completeness, accuracy and efficiency of defined processes and procedures
  • Adherence to approved operating standards and methodologies
  • Efficient delivery of solutions in line with defined of SLAs
  • Quality and comprehensiveness of reports generated
  • Post implementation project review and audit results
  • Customer Satisfaction
  • Vendor Management
  • Coach and mentor direct reports to ensure staff motivation is high
  • Ensure performance and compliance obligations the procurement division are met
  • Direct and monitor work of subordinates
  • Ensure the team is led; motivated and rewarded to achieve key performance areas
  • Identify staff training and development needs and implements necessary actions
  • Participate in cross functional teams
  • Recruit staff for appointments
  • Set goals and objectives for direct reports, monitor progress and maintain motivation
  • Set up appropriate structure to meet departmental management objectives
  • Apply market research in an optimal way to continually improve processes and procedures
  • Communicate research results and recommendations to the relevant areas of the business to build a competitive advantage
  • Continually improve existing processes and procedures  to enhance effectiveness, efficiency and performance
  • Provide innovative solutions to ensure that functionality and business improvement is delivered on time according to best practice
  • Recommend creative and innovative solutions to enhance sales channel area’s performance
  • Review business process and system performance in assigned projects and find creative ways to enhance this performance or     perform the functions in a different way

Qualifications, Skills and Experience:

  • The ideal candidate for the MTN Uganda Demand Manager job placement should hold a Bachelor’s Degree (preferably IT/ Science / Commercial)
  • Project management certification –Preferred
  • Five years of relevant experience
  • Three years of project management experience

Knowledge & Trainings

  • Investment Portfolio Management
  • Business risk management
  • Business value chain
  • Communication planning and management
  • Corporate governance
  • ITIL
  • Project prioritization & management
  • Telecommunications business management
  • Relationship management
  • Systems analysis
  • Demand and supply
  • Financial acumen
  • Legislation
  • Problem solving
  • Project budgeting
  • Reporting
  • Resource allocation and management
  • Service level agreement management
  • Ability to work on multiple tasks,   often with conflicting objectives and competing deadlines
  • Analytical skills
  • Business acumen – understanding of   the business as a whole
  • Change management skills
  • Communication skills
  • Conflict management skills
  • Facilitation skills
  • Feedback skills
  • Flexibility – the ability to adapt   and change in the light of changing circumstances / new information
  • Negotiation skills
  • Quality management skills
  • Relationship skills – to build   relationships to facilitate efficient workflow
  • Strong “can-do “attitude combined   with an ability to use minimum resources to get maximum outputs
  • Systems thinking – understanding the   “big picture”
  • Time management, specifically the   ability to prioritize

NB: Please note that presentation of false academic documents and certification will lead to criminal prosecution.

How to Apply:

All suitably qualified and interested candidates should email their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) to Please use this format in the Subject Line i.e. Demand Manager – Surname First Name-current Dept.

Deadline: 8th August 2019

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