Demand Manager Vacancy at  MTN-Uganda

Job Title: Demand Manager

Organisation: MTN-Uganda

Duty Station: Kampala, Uganda

Reports to: Senior Manager Client Relations & Delivery

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Job Summary:  The Demand Manager will articulate business ideas; suggestions and problems in technology terms and develop business cases to convert them into deliverable solutions

Key Duties and Responsibilities: 

  • Quality products development solutions
  • Completeness, accuracy and efficiency of defined processes and procedures
  • Adherence to approved operating standards and methodologies
  • Efficient delivery of solutions in line with defined of SLAs
  • Quality and comprehensiveness of reports generated
  • Post implementation project review and audit results
  • Customer Satisfaction
  • Vendor Management
  • Coach and mentor direct reports to ensure staff motivation is high
  • Ensure performance and compliance obligations the procurement division are met
  • Direct and monitor work of subordinates
  • Ensure the team is led; motivated and rewarded to achieve key performance areas
  • Identify staff training and development needs and implements necessary actions
  • Participate in cross functional teams
  • Recruit staff for appointments
  • Set goals and objectives for direct reports, monitor progress and maintain motivation
  • Set up appropriate structure to meet departmental management objectives
  • Apply market research in an optimal way to continually improve processes and procedures
  • Communicate research results and recommendations to the relevant areas of the business to build a competitive advantage
  • Continually improve existing processes and procedures  to enhance effectiveness, efficiency and performance
  • Provide innovative solutions to ensure that functionality and business improvement is delivered on time according to best practice
  • Recommend creative and innovative solutions to enhance sales channel area’s performance
  • Review business process and system performance in assigned projects and find creative ways to enhance this performance or     perform the functions in a different way

Qualifications, Skills and Experience:

  • The ideal candidate for the MTN Uganda Demand Manager job placement should hold a Bachelor’s Degree (preferably IT/ Science / Commercial)
  • Project management certification –Preferred
  • Five years of relevant experience
  • Three years of project management experience

Knowledge & Trainings

  • Investment Portfolio Management
  • Business risk management
  • Business value chain
  • Communication planning and management
  • Corporate governance
  • ITIL
  • Project prioritization & management
  • Telecommunications business management
  • Relationship management
  • Systems analysis
  • Demand and supply
  • Financial acumen
  • Legislation
  • Problem solving
  • Project budgeting
  • Reporting
  • Resource allocation and management
  • Service level agreement management
  • Ability to work on multiple tasks,   often with conflicting objectives and competing deadlines
  • Analytical skills
  • Business acumen – understanding of   the business as a whole
  • Change management skills
  • Communication skills
  • Conflict management skills
  • Facilitation skills
  • Feedback skills
  • Flexibility – the ability to adapt   and change in the light of changing circumstances / new information
  • Negotiation skills
  • Quality management skills
  • Relationship skills – to build   relationships to facilitate efficient workflow
  • Strong “can-do “attitude combined   with an ability to use minimum resources to get maximum outputs
  • Systems thinking – understanding the   “big picture”
  • Time management, specifically the   ability to prioritize

NB: Please note that presentation of false academic documents and certification will lead to criminal prosecution.

How to Apply:

All suitably qualified and interested candidates should email their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) to [email protected] Please use this format in the Subject Line i.e. Demand Manager – Surname First Name-current Dept.

Deadline: 8th August 2019

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