Job for Operations Manager at Airtel

Job for Operations Manager at Airtel

Job Title:    Operations Manager

Organisation: Airtel

Duty Station: Kampala, Uganda

Reports to: Airtel Money Director

About Airtel:

Airtel was launched in Uganda in 1995 and is Uganda’s most innovative mobile phone operator, which has introduced many “firsts” in the telecommunication sector such as: Pre-paid plans, Post-paid plans, International roaming, Dedicated customer care, One rate to all networks, Fax and Data, Call forwarding, Per second billing, Freedom Forever and Mobile Top up.  Airtel in Uganda is a great success story in Uganda. Our customer base has grown tremendously – so has our coverage – and our service quality is unsurpassed in the market.

Job Summary:  The Operations Manager will be responsible for the formulation and implementation of Airtel Money products and services.

Key Duties and Responsibilities:

  • Ensure compliance and adherence to Airtel Money laid down processes and procedures, and drive the required process reviews.
  • Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures.
  • Support the stability of the platforms and other applications that support the Airtel Money products and services.
  • Deliver against the Airtel Money revenues and active customer base as per set targets
  • Keenly track and monitor performance of shared services sections to ensure targets are met, e.g. technical & customer service.
  • Drive employee productivity through engagement, facilitation, and training.

Qualifications, Skills and Experience: 

  • The ideal candidate for the Airtel Money Operations Manager should hold a Bachelor’s degree in business related field.
  • At least ten years of working experience, with at least 5 years at a senior management level.
  • Great numerical skills.
  • Back-office team management.
  • Strong and relevant Banking Knowledge and specific experience in banking operations.
  • Technical skills for mobile money platform management.
  • Channel management skills.

How to Apply:

All suitably qualified and interested Candidates are invited to send their updated CVs, academic qualifications with a day phone contact, address and an email address to – The Resourcing Team via Email to:

Deadline: 28th February 2018


  • Attach copies of all academic documents.
  • Soliciting of influence of any nature will lead to an automatic disqualification.
  • We regret that only short listed candidates will be contacted. Applicants who do not hear from us 2 weeks from the closing date should consider their applications unsuccessful.
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