Job Title: Call Centre Agents (Several Career Placements)

Aikan HR Consultants seek to recruit for their valuable client, a fast growing multinational company in the Insurance Sector with operations in over 10 countries across Africa and Worldwide.

Key Duties and Responsibilities:

• Obtain and verify client information by telephone.
• Quickly and cordially respond to customer queries by telephone.
• Enter client information in the Call Centre’s database system.
• Report any malfunctions of the Call Centre system to the Manager.

Qualifications, Skills and Experience: 

• The Call Centre Agents should hold diplomas from recognized institution.
• At least two year’s experience working in a Call Centre.
• Fluent spoken and written English.
• Ability to communicate in Luganda.
• Working knowledge of Microsoft Word and Excel.
• Excellent professional telephone behavior.
• Ability to effectively work in a team.
• Ability to deliver results.
• Ability to undertake tasks without being told.
• Ability to gain a sense of satisfaction from serving others.
• Knowledge of another local language other than Luganda.

How to Apply for the job:

​All suitably qualified candidates should send their applications by clicking on this link.

Please upload the following in your application; an updated CV / resume should include your contact information and three work related references and a one page statement describing your suitability for the role should be included.

Deadline: 22^nd August 2014

  Insurance company, JOBS