JOBS: Branch Control Manager at Stanbic Bank Makerere branch

JOBS:  Branch Control Manager at Stanbic Bank Makerere branch

Stanbic Bank UgandaJob Title:   Branch Control Manager – Makerere

Organisation: Stanbic Bank

Duty Station:  Kampala, Uganda

Job ID: 13598

About US:

Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary: The Branch Control Manager will support the Stanbic Makerere branch in the oversight of the routine compliance, bank assets, physical security of the branch and staff

Key Duties and Responsibilities: 

1. Customer Service:

·         The incumbent will deploy sufficient staff to meet the fluctuating demands of customers

·         Maintain sufficient branch cash holdings for both vault and ATMs in all currencies

·         The jobholder will also suthorize customer instructions for processing

·         Action referrals within limit in a timely manner and in accordance to laid down procedures

·         Investigate and respond to posting queries including but not limited to salaries, EFTs, and RTGs

·         Receive posted cheques under POD; checks, signs, and keeps them under key and lock in the briefcase awaiting clearing. Keep over night unspotted cheques under lock and key.

·         Keep adequate reserve stock of blank forms

·         Maintain availability of the system by following up on equipment breakdowns such as generators, UPS, CCTV, computers, counting machines and UV lights

·         The job holder will manage Service Level Agreements for service providers (including but not limited to maintenance of premises, maintenance of generators, system maintenance, servicing of airconditioners, servicing of equipment and minor branch repair works)

·         Satisfactory customer survey feedback

2. Sales: Support bank sales activations through lead generations

3. Risk and Control:

·         Serve as the main custodian of all Branch assets including their security, usage and maintenance

·         Adhere to Cash In Transit policies and procedures

·         Cross check all postings going to the clearing house against the schedules and securing that they are under lock and key

·         The job holder will also manage the key holding and physical access control

·         Positive audit and compliance report findings

·         Drive adherence to the Sales High 5 standards by the sales staff and allocate individual sales/campaign targets as per set budget

·         Develop the Branch’s sales plan and execute the plan according to agreed activities/action plans

·         Translate sales plan and targets into meaningful sales scorecard at branch/individual level

·         Supervise the sales team’s daily performance against target and manage the Branch’s sales tracking system/sales board

·         Implement marketing campaigns and product launch strategies

·         Manage sales team customer visits to drive customer retention and sales productivity; and follow through with issues raised in the call reports

·         Understand and keep up to date with the changes and developments in the local market/area

·         Optimize sales across all the bank’s product offerings

·         Accountable for all KYC compliance within the branch

·         Accountable for credit and operational risk in account opening and loan processing for the branch (i.e. funded accounts, account segmentation and styling)

·         Actively monitor and manage the loan portfolio for the branch and maintain agreed NPL levels

·         Responsible for the following reports: account opening and closure report, SVS, dormant accounts, account reactivation, amendments, account transfers and account grading

·         Quickly respond to and follow through all sales audit/risk issues raised by auditors within agreed time lines and laid down procedures

·         Accountable for the archiving of sales records for the branch

4. People Management:

·         Agree performance contracts for direct reports and provide monthly performance feedback in order to maintain performance at required levels

·         Arrange for training for direct reports in line with personal developmentand talent development plans (i.e. On-the-job, classroom based, attachments, job rotations)

·         Manage succession planning and identify key talent

·         Manage the handover process in accordance with laid down procedure

·         Manage the on-boarding and probation process for new and existing employees

·         Plan for utilization of leave for direct reports while maintaining quality customer service

·         Participate in the recruitment of the sales team

·         Coach the members of the sales team to deliver in accordance with the sales and service standards

·         A member of the Branch disciplinary management committee

·         Performance contracts signed off within set times

Qualifications, Skills and Experience: 

·         The Branch Control Manager should hold a good Bachelor’s degree in Business Studies or a related field from a recognized university

·         At least three years’ experience in Branch banking operations

·         Branch control and risk management experience preferable

·         Previous experience managing people

·         Broad working knowledge of the regulatory environment governing financial services in Uganda

·         Strong knowledge of the Banks’ policies, procedures and practices

·         Detailed knowledge and understanding of the branch network and interface between frontline service, responsive sales and support functions

·         Working knowledge of transaction processes relevant to products andservices offered to customers

·         Working knowledge of the Bank’s operating systems and controls

·         Excellent analytical skills

·         Good decision making skills

·         Excellent interpersonal skills

·         Good problem solving skills

·         People management skills

·         Conflict resolution skills

How to ApplyAll candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by Clicking Here.

Deadline: 23rd October, 2015

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