• Build and develop a high performing team through embedding performance development and coaching.
• Discuss and finalise performance development plans and ratings for all members of staff
• Technically support and coach team leaders on effective leadership and communication skills
• Responsible for conducting exit interviews for all employees initiated departures from the bank. Provide results of exit interviews to HR for review and analysis
• Directly responsible to discipline- Initiate misconduct or incapacity charges, follow Barclays Discipline process
• Motivate staff and ensure that they are recognised through the Barclays Africa recognition schemes
• Create an empowering environment for staff, encouraging individual ownership and initiative
• Agree targets and take accountability for overall achievement of performance objectives for the team in terms of Employee Satisfaction, Customer experience, Cost performance and risk, rigour management

• Responsible for the strict cost management by conducting detailed analysis on a monthly basis of overtime approvals, equipment maintenance, stationary consumption, sundry losses and staff costs.
• Provide clear direction and guidance to staff on the Barclays Operations business objectives translating and prioritizing into business performance measures at team level
• Intuitively review monthly dashboard statistics e.g leave, accuracy, work carried forward, queries, complaints, training etc.
• Monitor SLA management, ensuring that internal customers are served within agreed timelines and breaches are identified and investigated.
• On an annual basis, renegotiate SLAs with stakeholders.
• Support all Barclays Group and Africa requirements on payments processes and programmes.
• Proactively contribute to embedding of agreed change management initiatives in support of quality improvement and cost reduction.
• Ensure that the clearing process is handling in line with the rules and regulations from the central bank.
• Deliver high levels of accuracy in conformance with business policy and control frameworks
• Ensure that items monitored under the Payments GLs are within the business rules with clear escalations in case of breaches.
• In line Barclays Principles of treating customers fairly, ensure that complaints and queries as managed as per policy.

• Review MI compiled by the team members
• Critically review all processes from a risk and productivity perspective on a periodic basis. Create action plans for process improvement and obtain required governance and management approval prior to implementation.
• Actively participate in Monthly risk meetings with other stakeholders to identify risks and propose controls.
• Work closely with other team managers, create and review user profiles and reset passwords for a variety of systems.
• Raise incident reports for any unauthorised access
• Ensure Pre audit checks are done and reviewed in order for department to obtain green rating
• Ensure business continuity tests are conducted on a regular basis as required and report signed off.
• On at least a monthly basis, conduct team meetings to review safety, health and environment policies and all other policies
• Carry out an inventory check of physical assets in the department as required. Escalate any issues raised.
• Issue RCA checks, collate results and remediate exceptions.

• Detailed working knowledge of the bank’s payments processing procedures and the local regulatory framework governing these processes.
• Detailed understanding of people policies and procedures
• High levels of professionalism and integrity
• Exceptional personal and team organisation skills.
• Excellent communication skills.
• Strong interpersonal, team working and relationship skills.
• Good coaching and counselling skills.
• Good numerical skills.
• Quality conscious.
• Keyboarding / PC skills.
• Comprehensive knowledge and accreditation in FTOS policy
• Skills in bank accounting and reconciliation

  Barclays Bank, job