Team Leader – Credit Control Job

Job Title: Team Leader – Credit Control

Organisation: MTN Uganda Limited

Duty Station: Kampala, Uganda

Reports to: Supervisor – Credit Control

About US:

MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.

Job Summary: The Team Leader – Credit Control will be responsible for effective management of post-paid accounts receivable and implementation of the company credit policy to minimize credit risk exposure.

Key Duties and Responsibilities:

To ensure achievement of weekly and monthly collection targets
To ensure appropriate customer engagement is done to avoid overdue balances.
To set appropriate and monitor credit limits.
Suspend credit facilities in accordance with company Credit Policy.
Ensure that payments are correctly allocated, to the appropriate account and against the appropriate invoice(s).
Check reminder letters for 100% accuracy and appropriateness before dispatch.
Follow up to ensure timely resolution of customers queries.
Keep track of ongoing account reconciliations to ensure timely resolution of disputes.
Effective team supervision
Monitor and follow up to fix system challenges affecting collections.
Enhance adherence to timely reporting requirements within set deadlines.
Proper record keeping of all correspondences with customers, collections agents and other stakeholders.
Effective team leadership, goal setting and measurement, reporting, coaching and development.
Ensure staff PDPs are developed and reviewed on quarterly basis.

Qualifications, Skills and Experience:

The applicant must hold a bachelor’s degree in accounting or Business Administration
A Professional Accountant having completed at least Part 2 of ACCA, CIMA or CPA
Three to five years of experience in a busy credit control department of a large commercial enterprise.
Experience in high volume accounts receivable department
Good analysis of the Accounts Receivable
Debt collection
Knowledge of financial policies and procedures
Staff and customer management
Negotiation skills
Presentation skills
Strong Communication and interpersonal skills
A good team player
Strong analytical and problem-solving skills.
High level of customer retention and follow–through skills
Strong organisational and presentation skills
Report writing skills
High levels of honesty & integrity
Results oriented
A highly objective and Pro-active individual
Excellent judgement skills