Senior Airport Services Agent job at Customer Service Qatar Airways
Job Title: Senior Airport Services Agent
Qatar Airways has gradually grown to reaching over 120 destinations worldwide, offering unmatched levels of service excellence that have helped excel the award-winning carrier to become best in the world. Qatar Airways was voted Airline of the Year 2011 and in 2012 in the prestigious Skytrax industry audit and it has won the confidence of the travelling public.
With a larger number of passengers and more choice available in the skies today, Qatar Airways is looking to maintain and grow their position in the marketplace with exceptional high-quality service with ever-increasing efficiency. In this highly competitive environment, Qatar Airways has achieved much with our phenomenal route expansion averaging 30% growth year to year and flying one of the most modern fleet of almost 120 aircraft in the skies today. Qatar Airways’ global network currently spans key business and leisure destinations across Europe, Middle East, Africa, Asia Pacific, North America and South America, with scheduled flights operating to and from our hub in Doha, capital of the State of Qatar.
Job Summary: The Qatar Airways Senior Airport Services Agent will deliver quality customer service to passengers with respect to check-ins, boarding, special services, lounges, airport hotel and baggage services, as per QRs standard Quality and Safety standards. The incumbent will ensure passengers and their baggage is handled in a consistent and efficient manner. The Agent will also ensure our Premium passengers receive 5-Star Quality service, adhering to our company standards.
Qualifications, Skills and Experience:
- The ideal candidate for the Customer Service Agent Job at Qatar Airways should have three years’ experience in a customer service within an Airline.
- The candidate must hold a minimum High School qualification.
- Working knowledge of Amadeus Reservations & DCS is essential
- Possess High energy, be enthusiastic, positive attitude and have a pleasant personality along with strong business acumen.
- Pay excellent attention to detail and the ability to work well in a team are essential to succeed.
- Willingness to work in shifts is essential.
- Fluency, both spoken and written, in English is essential.
How to Apply:
Please visit the web link below to Apply for this exciting opportunity in Qatar Airways.
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What you need to know about Success

The word success is one of those commonest topics that every individual has heard about right from childhood that never gets off people’s lips. Once or twice, we have received success tips from our parents, friends, teachers, motivational speakers, mentors, the list is endless.
As plain as it sounds, though many of us have read, heard or received several insights on how we can be successful in life, it is surprising that majority of people have not made it and are still looking for the answers.
Success is defined as the status of having achieved and accomplished an aim or objective. Being successful means achieving the desired visions and planned goals.
Furthermore, success can be a certain social status that describes a prosperous person that could also have gained fame for its favorable outcome. The dictionary describes success as the following: “attaining wealth, prosperity and/or fame”.
Ryan Benjamin Tedder, an American singer-songwriter and producer once noted “When you’re around enormously successful people you realize their success isn’t an accident – it’s about work.”- The old adage of knowledge is power seems to be partially non- applicable as having greatest ideas without practise simply renders them worthless. The true mark of success lies in having the courage to invest emotionally, physically and financially in your idea.
For instance, to legally operate a vehicle on any public road, one must have a driver’s license; to excel in sports, one must train and practice regularly; If your goal is success in business, then the formula is no different. In this article, we highlight reasons why we have not made it and how we can undo the status quo;
Setting Goals; While many people work hard, they don’t seem to get anywhere worthwhile and the key reason they feel this way is that they haven’t spent enough time thinking about what they want in life, and haven’t set themselves formal goals. Goal setting is a powerful process for thinking about your ideal future, and for motivating yourself to turn your vision of this future into reality. Goals are a constant reminder of what you need to accomplish fuels us to work hard and achieve our life’s’ objectives.
Working Hard Nobody makes progress by sitting back and waiting for it to find them. Successful people go out into the world and invoke change throughout their actions. Typically, leaders enjoy challenges and will work tirelessly to solve problems that confront them. They adapt well to changing situations without unravelling and are typically expert of helping their teams change with them by motivating them toward new goals and opportunities.
Learning from failures; Successful people are risk takers who have all gotten over one very significant hurdle: they are not afraid of failure. That’s not to say that they rush in with reckless abandon. In fact, entrepreneurs are often successful because they are calculating and are able to make the best decisions in even the worst of cases. However, they also accept that, even if they make the best decision possible, things don’t always go according to plan and may fail anyway. If you’ve heard the old adage, “nothing ventured, nothing gained,” that’s exactly what it is; do not be afraid to fail, put it out there and give it your best shot.
Most of you want to be successful but you don’t want it bad, ‘you kind of want it’. You don’t want success as much as you want to party or as much as you want to be cool or as much as you want to sleep. If you want to be successful, you have to be willing to give up sleep because if you sleep, you might miss out on being successful. You have got an opportunity to make your dream come into reality. Kim Garst, the founder and CEO of Boom! Social once said, “If you don’t value your time, neither will others. Stop giving away your time and talents. Value what you know and start charging for it.”
Consistence; Most of us want to be successful but when we start something, we get tired along the way, and quit. Quitters don’t learn neither can they be successful. Don’t try to give up, keep going because you have already gone through the pain. Pain is temporary so it will last for a while but if you quit it will be permanent. Dale Carnegie, an American writer and lecturer once said, “Success is developed from failures. Discouragement and failure are two of the surest stepping stones to success.”
Making sacrifices;You have to sacrifice what you like today to be the person that you want to see in future. Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did do. Start giving up what pulls you down and start believing that you are the best. Identify luxuries and separate them from the necessities. This will enable you to keep focused on your goals.
Innovation; Entrepreneurs are almost defined by their drive to constantly develop new ideas and improve on existing processes. In fact, that’s how most of them got into business in the first place. Successful people welcome change and often depend on it to improve their effectiveness as leaders and ultimately the success of their businesses as many business concepts rely on improving products, services and processes in order to win business.
Know what you don’t know; While successful people are typically strong personalities, most of them acknowledge that there’s always a lesson to be learned. Don’t be afraid to ask questions and if given an opportunity, acquire as many skills as you can.
This is what will give you a competitive edge over the others. However, the true meaning of success goes far beyond the common definitions of success, such as having a lot of money, being wealthy, having a lot of tangibles and earned degrees, awards and honors. Quite the opposite: true success in life cannot be measured with the above named factors, but instead with the amount of people that are able to live a better and more advanced life because of what they have created.
Pofile of Prof. Luboobi Livingstone Serwadda: Former Vice Chancellor Makerere University

Prof. Luboobi Livingstone Serwadda is one of the celebrated academic icons Uganda has got. After graduating with a First class bachelors degree in Mathematics, he joined Makerere University as a Special Assistant in 1970 but he had also served as a tutorial in his 3rd year of his undergraduate studies.
He was promoted to the rank of lecturer in 1973, senior lecturer in 1977, associate professor in 1985 before becoming a full professor in 1997.
He has taught courses at undergraduate and graduate level in addition to supervising research at MSc. and PhD.
Luboobi Livingstone who is a Professor of Biomathematics, served as Vice Chancellor, Makerere University 2004-2009.
He also served the Makerere University in other leadership and management capacities: Head Department of Mathematics; Dean Faculty of Science for two terms.
He is a fellow and Council Member of the Uganda National Academy of Sciences (UNAS) and Chairperson of the Uganda National Academy of Sciences Committee on Fellows and Membership.
He trained at Makerere University and the Universities of Toronto (Canada) and University of Adelaide (Australia) & a 1991/92 Fulbright Scholar at the University of California, Berkley.
He holds a First class bachelors degree in Mathematics, a Master of Applied Science in Operations research, and a PhD in Applied Mathematics (in Biomathematics).
As undergraduate Luboobi was awarded the Archer Strurroch Prize and Makerere University College Exhibitions Prize for Sciences. He has been a teaching assistant at the University of Toronto and University of Adelaide, Australia and visiting professor at University of Dares Salaam.
He has held various positions including that of chairman at the Uganda Mathematics Club, and he was on the Physical Science Committee of the Uganda National Council for Science and Technology.
He has been external examiner at the Islamic University in Uganda (IUIU), Mbarara University of Science and Technology (MUST), University of Dar es Salaam and Sokoine University of Agriculture.

He has successfully supervised 11 PhD students, 28 MSc, and has many more in the pipeline. During his term as Vice Chancellor, there were collaborations reached with International Universities and organizations in various areas and mechanisms established to mobilize resources to supplement funding including investment and reaching out to alumni. Professor Luboobi is also credited as a founder member of the Makerere University Private Sector Forum.
Prof. Luboobi was awarded an honorary doctorate from the University of Bergen, Norway in 2008 in recognition of his significant contribution to the internationalization of the University of Bergen. He has previously lectured at University of Dar-es-Salaam University.
He also served as Dean, Faculty of Science, Makerere University. Hid research interests include; Mathematical Epidemiology: – modelling the dynamics and effects of diseases such as; HIV/AIDS, Malaria, TB, Measles, Trypanosomiasis, Dengue fever, Polio, and Schistosomiasis.
He also has great interest in modelling the counter effects of the Immune System and the parasites or viruses that cause these diseases. Operations Research: Stochastic as well as deterministic models applied to transportation systems and queues.
From 1974 – 1978 he worked on a research project entitled: “Location and allocation of Livestock Farms and Distribution of the by-products”. As a Fulbright Scholar at the University of California, Berkeley; his research project was on “Age Group Models for the Dynamics of the HIV/AIDS epidemic (in the context of Uganda)”.
In connection with this research he gave a series of public and academic lectures at: the University of California, Berkeley, USA; University of California, Los Angeles, USA; San Jose State University, California, USA; and Colorado College, Colorado Springs, Colorado, USA.
As a Guest Researcher at University Bergen, Norway (2003) his research project was on “Mathematical Models for the Study of Immune System Response to HIV “. In connection with this research he gave seminars at: the Department of Mathematics, Uppsala University, Sweden; Department of Mathematics, Lulea University of Technology, Sweden.
Also See: Profile: Rev. Dr. John Senyonyi, Vice Chancellor of Uganda Christian University
Meet Prof. Fredrick I. B. Kayanja, founding Vice Chancellor, Mbarara University of Science and Technology

Prof. Fredrick I. B. Kayanja is the founder and former Vice Chancellor, Mbarara University of Science and Technology. Apart from carrying out his administrative roles, he is also a Professor in the faculty of Medicine, making him the only teaching Vice Chancellor in Uganda.
He attended undergraduate courses in the Universities of London and Oxford, UK. He was a postdoctoral researcher at the Nuffied Orthopaedic Unit, University of Oxford, UK, and Harvard Medical School, USA.
Obtained the PhD through a sandwich programme from the University of East Africa and University of Cambridge, UK. Honoris causa doctorate, medalist of TWAS (The Academy of Sciences for the Developing World) Commendeur de 1’Ordre des Palmes Academiques of the Republic of France, Fellow of the African Academy of Sciences and the Uganda National Academy of Sciences.
He has undertaken sabbatical work in several universities in the United Kingdom and the United States of America. He is accepted by the international scientific community as an expert on reproduction in African mammals and on ovarian structure and function.
His contribution through research and publications has enabled him to make a meaningful contribution to conservation of the natural heritage of Uganda which is the basis for tourism, now accepted as a key contributor to the national economy.
He serves the African continent as the Editor-in- Chief of the African Journal of Ecology which is a highly regarded international journal and has kept the African flag flying high.
He has helped to enhance the acceptance of African authors as capable researchers and writers. Professor Kayanja is a renown academician who has written in the areas of anatomy and reproduction and has published over 100 scientific research papers in reputable national and international journals.
His major research interests include; the role of blood vessels in the osteogenic process, Mammalian reproductive biology, conservation and the environment, infectious diseases.
Also See: Profile of Prof. Mondo Kagonyera, Makerere university chencellor
Professor John Chrysostom Maviiri appointed Vice Chancellor Uganda Martyrs University

Professor John Chrysostom Maviiri is the new Vice Chancellor of Uganda Martyrs University. His appointment starts in January 2015.
Professor John Chrysostom started his lecturing career at St.
Mbaaga Major Seminary College (1987 – 1991) and advanced himself in the same profession as a lecturer, senior lecturer and Associate Professor at the Faculty of Theology of the Catholic University East Africa – CUEA (1995 – 2002).
He holds a Diploma in Philosophy (Alokolum, Uganda), a Diploma in Theology (Ggaba, Uganda), another Diploma in Theology (Makerere University), a Licentiate and a Doctorate in Dogmatic Theology (Pontifical Urban University, Italy).
He has supervised a good number of students at all levels of higher education.
Professor Maviiri served in the following administrative positions; Chairman, Committee for Ecumenism of Archdiocese of Kampala, Uganda (1987-1995), Chairman, Board of Governors Ggaba Teachers Training College (1991 – 1995), Chairman, Board of Governors Our Lady of Good Counsel Secondary School, Ggayaaza (1993 – 1995) and as a Public Relations Officer and Chairman of Finance Committee of Uganda Joint Christian Council Monitoring Team.
He was the Rector at St. Mbaaga Major Seminary College (1989 – 1991), Dean of the Faculty of Theology of CUEA (1996 – 2002) and the Vice Chancellor of the Catholic University East Africa – CUEA (2002-2011).
Besides his doctoral Dissertation, he has published a good number of articles in academic journals, including: African Christian Studies, CUEA Publications, http://www.slideshare.net/IAU_Past_Conferences/utrecht-sb-john-c-maviiri, Professor Maviiri has participated in many academic events and presented conference papers at several National, Local, and International Conferences, workshops and seminars, and he holds membership of over five professional bodies.
Additionally he has made tremendous contribution as: the Africa Representative on the Board of Administration of the International Federation of Catholic Universities [IFCU], 2006 – 2011, President of the Association of Catholic Higher Institutes of Africa and Madagascar [ACUHIAM], 2006 – 2010, Member and Founder of the Kenya Association of Private Universities [KAPU], 2005 – 2011, Member of the Association of Commonwealth Universities [ACU], 2002 – 2011, Member of the International Association of Universities [IAU], 2002 – 2011, Member of the Association of African Universities [AAU], 2002 – 2011.
Also See: Profile of Paul Edward Mugambi, the first Mathematics Professor in E. Africa
Apply for the Job of Service Delivery Manager at Huawei Technologies
Job Title: Service Delivery Manager
Huawei Technologies Co. Ltd. is a Chinese multinational networking and telecommunications equipment and services company headquartered in Shenzhen, Guangdong. It is the largest telecommunications equipment maker in the world, having overtaken Ericsson in 2012. Huawei is a leading ICT solutions provider. Our telecom network equipment, IT products, and smart devices provide solutions in 170 countries and regions worldwide. With annual sales revenue of USD39.6 billion in 2013, Huawei ranked 285th on the Global Fortune 500. Together with our partners, we are building a better connected world.
Job Summary: The Huawei Service Delivery Manager will support the Project Director to oversee and coordinate MTN’s IT Hub Shared Services environment and ensure consistent IT system availability to support the business and network operations (billing platforms, enterprise applications, network infrastructure, etc.). The Service Delivery Manager will manage and monitor the teams that resolve problems MTN. The job holder will manage workloads and prioritize work across the teams as well as develop the service delivery organization within Company.
Key Duties and Responsibilities:
- Oversight and supervision of key staff responsible for Service Desk and Projects and Installations
- Be responsible for career development and appraisals.
- Responsible for problem and Incident management ensuring that ensure SLA’s are achieved and client expectations are met (or exceeded).
- In charge of service transition for customers as services are added or removed.
- Implement a functional PMO approach to manage project risk
- Develop and implement a project accounting approach to identify project profitability
- Ensure the company tools and information systems are utilized correctly and relevant information is provided.
- Responsible for the definition of service level agreements (SLAs) related to contracted services and that escalation flows are in place, advise technically on escalations.
- Build services relationships with clients
- Ensure quality and profitable services are performed to the agreed SLA.
- Specify systems, processes and methodologies, to ensure effective monitoring, control and support of service delivery.
- Ensure reports are provided to an agreed schedule (or on request), including management and account performance reports.
- Attend client service review meetings; areas covered will include performance reports, service improvements, quality and processes.
- The jobholder will also be charged with developing and facilitating workshops and training courses
- Manage departmental budget
- Responsible for the delivery of services within the SLAs and KPIs
- Guarantee quality of services
- Ensure that systems, processes and methodologies as specified are followed to ensure effective monitoring, control and support of service delivery.
- Plan and schedule resource to the requirements of the business
- Ensure transfer of knowledge to other staff to ensure the Customers systems are understood
- Work as a team member within the organization to provide a resilient service to our customers
Qualifications, Skills and Experience:
- The ideal candidate for the aforementioned Huawei career opportunity should hold a good first degree in a relevant discipline
- Postgraduate/relevant professional qualification will be an added advantage.
- A minimum of ten years’ work experience with at least four (4) years at senior management level
How to Apply for the job:
All suitably qualified candidates should visit the web link below and create a profile on the NFT Consult website by entering their e-mail addresses. Please visit web link below and click Apply now if convinced you have the job requirements. The applications/CVs should be prepared in English and submitted in either MS Word or PDF format will be considered.

