Job Title: Â Technology Service and Infrastructure ManagerOrganization: Housing Finance Bank
Duty Station: Kampala, Uganda
Reports to: Head of Information Technology
About HFB:
Housing Finance Bank was incorporated as a private company under the Companies Act in December 1967, the Bank has become a household name and has grown in leaps and bounds with a good track record among the pioneers of a mortgage lending. National Housing & Construction Corporation, a parastatal involved in real estate business has 5% shareholding and National Social Security Fund (NSSF) holds 50% and the Government of Uganda holds 45%. Today, the bank looks back with pride on the business accomplished in the mortgage lending business. Through innovation and placing emphasis on Honesty, Integrity, Efficiency and Customer care, Housing Finance Bank is the leader in the mortgage, holding a 90% market share.
Job Summary: The Bank’s Technology Service and Infrastructure Managerwill mainly plan, coordinate and direct the management of its IT service,hardware Infrastructure so as to support the Bank in its operational andcustomer service strategic objectives.
Key Duties and Responsibilities:Â
·        Oversee the installation, routine maintenance, upgrade and daily support of the server, network, storage systems and any user computing systems
·        Implement best practice security principles to prevent confidential data from being exposed to unauthorized users / access.
·        Keenly analyze the needs of departments and establishes priorities for server, network, storage and software design and implementation to develop new and /or modify the Bank’s infrastructure resources andapplications.
·        Expeditiously follow the day-to-day incidence and problem resolution process, through coordinating issue logging, analysis and ensure closure with the users, IT staff and third party service providers.
·        Develop, review and manage inter departmental and external service provider service level agreements in line with the customers service charter and the departmental work plan.
·        Plan and coordinate preventive maintenance of servers, PCs, printers and laptops for all branches and continuously update IT service catalogue
·        Send monthly and periodic service availability, reliability reports for all IT services
·        Carry out user satisfaction surveys to inform IT of the internal needs
·        Conduct periodic stock taking of and date of the bank’s IT Inventory
·        Oversee the performance and development of IT service and infrastructure support team
·        Regularly review IT solutions from vendors, coordinate installation and testing to effect the required resolution in line with the IT change management policy.
·        Perform any other duties as assigned by the Head of Information Technology
Qualifications, Skills and Experience:Â
·        The applicant should hold a Bachelor’s degree in Computer Science,Bachelor of Science (Mathematics/Physics) or Bachelor of electrical Engineering.
·        At least six years’ experience in large Microsoft, Solaris, VMWare and Cisco based enterprise environments and in design and implementation of large enterprise data centre
·        Past experience in LAN/network administration or systems administration in a relevant computing environment (e.g., UNIX,Windows 2000, 2008, servers) is desired
·        Expert knowledge of VMware and Windows 2008/2012 server and Exchange 2013
·        Working knowledge of managing Cisco network, brocade network switches and wireless technologies
·        Detailed knowledge of managing UNIX and storage systems
·        Working knowledge of managing VOIP PBX system
·        Comprehensive knowledge and understanding of the OSI networking model and networking topologies, VoIP technologies
·        Working knowledge of key protocols such as TCP/IP, UDP, DNS, DHCP, SMTP, SNMP.
·        Detailed understanding and knowledge of Information Technology Infrastructure Library (ITIL)
·        Excellent customer service and people skills
·        Focuses on result and responds positively to feedback
·        Consistently approaches work with energy and a positive, constructive attitude
·        Demonstrates openness to change and ability to manage complexity
·        Flexibility to take new assignments as may be necessary
·        High degree of integrity
Age: Below 35 years.
How to Apply for the job:Â
All candidates who wish to join the Banking sector are invited to send theirapplications including an updated CV, certified copies of all academic transcripts, certificates and testimonials, daytime telephone contact, and email address of both applicant, and three competent referees addressed to:
Head Human Resources, Housing Finance Bank, Plot 4 Wampewo Avenue; P. O. Box 1539, Kampala. Uganda.
NB: Only successful candidates will be contacted. All applicants who will not have heard from us within five weeks of closing date should consider theirapplication unsuccessful.
Deadline: 11th June, 2015
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