Human Resource Manager Job Vacancy at Techno Brain (U) Ltd

Job Title:  Human Resource Manager

Organization: Techno Brain (U) Ltd

Duty Station: Kampala, Uganda

About US:

Techno Brain is an integrated solutions provider with presence in more than 20 countries across the globe. As one of the leading solutions providers in Africa, Techno brain believes in empowering lives; In using technology to bridge the socio-economic gap by providing ICT solutions that automate governments, activate companies and empower NGOs. Currently, the company has a portfolio of more than 70 solutions along 13 industry vectors.

Since its foundation in 1997, Techno brain believes that the strength of its brand is measured by the strength of its people. Thus, as a company we are continuously investing in our people to not only build their capabilities but to engage and motivate them to be the best.

Job Summary: The HR Administration Manager is a senior practitioner that operates on the front line of the Human Resource department delivering HR services and administration. The incumbent will manage the implementation of core HR processes to ensure overall employee satisfaction and productivity, enhance employee experience and promote company citizenship in order to deliver strategic and operational business excellence.

Key Duties and Responsibilities:  The role holder works within the Global HR team to provide high-level service and guidance on Policy management and administration while ensuring that all Group HR programmes are adapted effectively within BPO. Work requirements and tasks will be guided by the HR department’s Standard Operating Procedures (SOP) Manual which is reviewed periodically but will fall broadly in the following Key Responsibility Areas (KRASs):

  1. HR Administration:
  2. Policy & Case Management:
  3. Programme Management & Training: In charge of preparing the Budgeted 90 Day Training Plan for each quarter with the Head of HR and BPO team while providing analysis and debriefs on successes, challenges and lessons of projects.
  • Manage HR Documentation, staff filing and streamlining documentation needed for BPO’s key HR administration areas in the employee lifecycle, from Onboarding to Staff Exits.
  • Ensure the development, management and revision of all HR templates in the business in partnership with the Global HR team.
  • Responsible for training employees on how to utilize templates and documentation in the right manner.
  • Administration of on-boarding checklists and tracker to ensure all steps have been followed.
  • Processing Payroll
  • End to end fast-paced recruitment of necessary talent
  • The HR Manager will serve as a policy expert who will be involved in researching for adequate answers to queries around employee issues with speed and most importantly, explaining the practical administration of such policy to specific issues and client scenarios.
  • Establishing ‘learning’ forums and monthly meetings between HR and the business in order to improve clarity on policy, HR expectations and exchange best practice solutions.
  • Case management and closure of all employee issues per SLA, while delivering speedy friendly service.

Qualifications, Skills and Experience: 

  • The ideal candidate should have  a good understanding of HR practices and principles preferably in BPO/Call centre setup
  • The right hire for this position has a passion for serving internal customers (employees), has a strong work ethic, and is able to manage multiple workflows and projects simultaneously given the fast-paced environment at BPO.
  • Excellent written and verbal communication skills across different cultures.
  • Good working knowledge of Microsoft Office and SAP; technologically competent.
  • High energy and enthusiasm level; willingness to do whatever is necessary to get the job done.
  • Work experience in fast-growth environment.
  • and resilient and good work ethic

How to Apply for the job: 

All suitably qualified and interested applicants should submit their updated CVs to:

Deadline: 15th December, 2014 by 5pm

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