Job Title:Â Personal Banker Soroti (BA2)Â –Â 00165055
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.
Job Summary:Â The Personal Banker will deliver exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all Barclays Africa Retail products & services.
Key Duties and Responsibilities:Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â Â
1. Sales to Retail Banking Customers: 50%
- Actively participate     in specific product campaigns by ensuring that the products are explained     to customers.
- Agree, meet and exceed     targets for specific sales campaigns.
- Maintain own sales     performance statistics for management information usage.
- Own and manage     personal product & channel sales targets to contribute towards the     outlet sales objectives.
- Refer to the     appropriate area of delivery for specialist product help or advice (e.g.     Schemes or Home Loans) when uncertain about the product delivery or     application process. Respond directly to the customer.
- Build effective     relationships with branch staff to ensure that non-sales staff refer     customers to the Personal Banker when they identify a particular product     or service need.
- In integrated     branches, build effective relationships with Customer Advisors to ensure     that they refer standard customers who become eligible for Prestige     products and services.
- Responsible for complete     account opening documentation together with customers and submit to the     Branch Manager for review before submitting to operations for processing.
- Call customers when     their accounts have been opened, generate welcome pack letters and send to     customers.
- When selling loans to     Retail prestige customers, complete the financial analysis and statement     review on customer accounts. Where customers do not meet the minimum     criteria, advise the customer, verbally or in writing as the customer     requires. Report such denials to the Branch Manager on a daily basis.
2. Operational Rigour and Compliance with KYC Requirements: 20%
- Ensure accuracy of     each new account application, loan document, Barclaycard application and     bank account mandate change. Personal Bankers are held personally     accountable for accuracy and quality of these and supporting documents     that they complete and submit.
- Achieve operational     rigour excellence in all aspects of procedures and processes personally     undertaken to ensure green audit.
- Follow the Retail end     to end account opening ensuring new accounts are authorized and KYC     compliant. Escalate any items that exceed the agreed service level time     lines or where there are unresolved KYC requirements, to the Branch     Manager.
- Comply with all     general Barclays operational risk & rigour requirements e.g. KYC and     anti-money laundering regulations.
- Occasionally, assist     the Branch Manager to open and close cashier tills at the beginning and     end of each day.
- Conduct snap checks as     allocated by the Branch Manager.
3. Provision of Customer Service: 15%
- Own customer queries     and complaints around account opening, loans and card applications and     resolve in a timely manner. Escalate any unresolved queries, or queries     not resolved in a short period of time to the Prestige Branch Manager.
- Build relationships     with internal service providers (Operations and KYC Helpdesk) to ensure a     quick turnaround time of escalated queries and complaints.
- Guide customers to the     appropriate delivery channel to meet their needs e.g. cashiers, drop     boxes, ATM etc.
- Advise customers as     soon as cheque books, cards and other account items are ready for     collection. Follow up with customers that have not collected the items     within a reasonable time.
- Advise customers as     soon as new loans are approved and encourage draw-downs on the new loans.
- When the branch is     busy walk the queues- resolve quick inquires and direct customers to the     correct counters.
- Restocks merchandising     materials (pamphlets, forms) in the Prestige Branch and advise the Branch     Manager if supplies are running low.
3. Branch Support: 10%
- Work closely with the     Branch Manager/BOM, open and close Cashier tills at the beginning and end     of each day.
- Authorise cashier     transactions above their teller limits when called upon.
- Act as cash custodian     for the Branch. This involves checking cashier cash levels throughout the     day, restocking cashiers or repatriating excess funds, and reordering cash     from the external provider based on daily limits as set out.
4. Community: 5%
- Identify and     participant in community initiatives to support as part of Barclays     community initiatives (such as Make a Difference Day, Local community     initiative, Financial Literacy)
- Significantly     contribute ideas to support the community initiatives agenda in the     branch.
Qualifications, Skills and Experience:Â
- The ideal candidate     should hold a Good University degree or diploma or relevant experience in     a front-line banking sales/marketing/service environment
- Competitor product     sales experience is an added advantage
- The applicant should     have comprehensive knowledge of the Bank’s products, services and policies     including standard tariffs.
- Possess a good     understanding of overall Retail goals & objectives, including the     branch’s objectives growth of sales, cost control and income contribution
- A thorough     understanding of the sales process
- A working knowledge of     the procedure manuals
- A thorough knowledge     of the bank’s internal departments, systems & procedures as well as     risk & rigour requirements
- A good working     knowledge and understanding of relevant legislation e.g. KYC, Anti-Money     laundering, banking code, service standards, health & safety standards     etc
- Excellent planning     & organization skills
- Very strong     communication skills, both verbal and written
- Good questioning     skills
- Good PC skills
- Good numeracy & Â Â Â Â analytical skills
- Good     selling/influencing skills
- Presentation skills
- Good networking skills
- Listening skills
How to apply for the job:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal opportunity employer that recruits, develops and promotes people on merit, and rewards outstanding performance, regardless of background and gender.
For queries contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline:Â Â 18th July, 2014